Re: Bug tracking system
On Mon, 21 Mar 1994 imurdock@gnu.ai.mit.edu wrote:
> Date: Sun, 20 Mar 94 19:49 PST
> From: Charlie Brady <charlieb@tplrd.tpl.oz.au>
>
> Has anyone looked at "gnats" to see if it is suitable for automating
> bug tracking. Here is some blurb from Gnu.announce:
>
> [...]
>
> I was going to ask the same question. Has anyone used it? It sounds
> like it just might fit our needs.
I haven't used it, but it was evaluated here, and rejected as not
suitable for our needs. That doesn't mean it won't be suitable for Debian
- I think it may be. But I'm told it is big - so someone with a
reasonable amount of space and time will need to get it working. We don't
have the source on-line, but we do have hard copy of some manuals.
NAME
GNATS - Problem Reporting Management System
DESCRIPTION
GNATS is a bug-tracking tool designed for use at a central support site.
Software users who experience problems use electronic mail to
communicate problems to the maintainers of that software; GNATS
partially automates the tracking of these problems by:
+ organizing problem reports into a database and notifying responsible
parties of suspected bugs;
+ allowing support personnel and their managers to edit, query and
report on accumulated bugs; and
+ providing a reliable archive of problems with a given program and a
history of the life of the program by preserving its reported problems
and their subsequent solutions.
........
It sounds quite interesting to me.
GNATS is Copyright Cygnus Support - Is there anyone doing Debian work
from Cygnus, because I know there is Linux interest there.
Using something like GNATS will certainly help Debian Linux to avoid an
SLS reputation.
Charlie Brady * (W) charlieb@tplrd.tpl.oz.au * (H) charlieb@budge.apana.org.au
"Make it as simple as possible - | Tel: (02) 413 6838 ____Telectronics__| /\__
but no simpler" Einstein, A | Fax: (02) 413 6060 Pacing Systems \/
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