Re: [Debconf-team] Cancellation policy
Gunnar Wolf <gwolf@gwolf.org> writes:
> Moray Allan dijo [Tue, Jul 31, 2012 at 05:02:15PM +0100]:
>> We should create a cancellation policy. This might just be that
>> DebConf registration fees are non-refundable. Or, that they are
>> non-refundable after some date a few months before the conference. In
>> either case, it probably needs a few more terms inspired by whatever
>> other events say. Ideas?
>
> Hi,
>
> Is this topic the result of a real experience/demand we had? I have
> not yet heard from (of course, that does not imply there has not been)
> any refund request. I don't know if we need an explicit one, or we can
> keep addressing it on a case-to-case basis. If we start drafting
> policies for hypothetical situations... we will just end up with too
> many corner cases to argue about. And we will most likely miss on
> real-life cases.
>
> While writing this paragraph, I thought of a good number of possible
> situations where refunding an attendance payment would be OK, and
> others where it would not. And of course, some that would be
> border-line. Until we get a flow of cancellations big enough to worry
> (and I trust we won't!), I'd say the best policy is not to have one.
+1 I also think this should be handled on a case by case basis unless we
get too many requests for this to be feasible. If people think that we
can't fairly non-refund people without a explicit policy I'm in favor of
a very simple policy like: "Payments to DebConf are not refundable.
Refunds may be granted in exceptional cases by the DebConf team at it's
own discretion."
On the travel insurance issue raised by Daniel:
I would not make the refund conditional on any travel insurance. Not
every participant is Swiss where we tend to have insurance for
everything and anything. While we should help people to get a refund
from their insurance if they happen to have one I don't think it's
DebConfs business to tell people if they should have insurance or not.
Gaudenz
--
Ever tried. Ever failed. No matter.
Try again. Fail again. Fail better.
~ Samuel Beckett ~
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