Bug#680109: Advice on bug #680109 (proposal would break translations of the website footer)
On Fri, May 29, 2015 at 4:20 AM, Tomas Pospisek wrote:
> This doesn't create much enthusiasm here because it is a 1. legalistic
> approach, a tendency that I think is poisonous to sanity and 2. a
> bureaucratic one.
Perhaps I should explain why I proposed this change;
debian-www gets a lot of misplaced emails that should go elsewhere, to
debian-user or trademarks@ etc. The time spent responding to these
emails could be spent on fixing the website instead. I think we should
help people find the correct place for their inquiry up front, to
reduce the amount of time wasted by us and to reduce the amount of
time before they get their question answered. We should also help
people provide the needed information up-front so we don't have to
waste time asking for it. This is where the forms that submit bug
reports comes in. The bug submission forms are already used for
submitting mirrors and CD vendors FYI.
https://www.debian.org/mirror/submit
https://www.debian.org/CD/vendors/adding-form
If there are other non-legalistic/non-bureaucratic solutions to this
problem that can have the same effect as the solutions I proposed, I
would love to hear them.
About the legalistic part, people often complain to Debian that we
made their emails public, even though they directly sent those emails
to public destinations. People also complain about not knowing their
mail was going to be public. I think warnings are needed to inform
such people, not to cover our asses. For the language part, we can
solve that by putting the burden on translators to direct people to
the right places for their language instead of putting the English
forum up front.
About the bureaucratic part, I'm not sure how to reduce the click
chain/reading needed without wasting everyone's time.
Perhaps we should survey the websites of other free software
distributions and find out how they direct questions to the right
places without being overly bureaucratic or legalistic.
--
bye,
pabs
https://wiki.debian.org/PaulWise
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