Re: Bug#760734: marked as done (general: no sounds on headphones)
Am 09.09.2014 00:14, schrieb Paul Wise:
> On Tue, Sep 9, 2014 at 2:24 AM, Tomas Pospisek wrote:
>
>> Is it that Debian doesn't want bugreports from nontechnical/clueless users?
>
> We want them to contact user support channels instead of filing bug
> reports so that technically knowledgeable people can guide them
> towards filing bug reports that contain useful and actionable
> information. The general pseudo-package is not for user support, we
> have other fora for that:
>
> https://www.debian.org/support
Thanks a lot Paul. Following your rationale I suggest the attached patch
to reportbug (both of the discussed bug reports (#760615 and #760734)
were in fact reported with reporbug).
Opinions? (I guess the help text could use some refinement from a native
english speaker.)
*t
diff --git bin/reportbug bin/reportbug
index 72dc827..127cbda 100755
--- bin/reportbug
+++ bin/reportbug
@@ -484,6 +484,11 @@ def get_package_name(bts='debian', mode=MODE_EXPERT):
package = 'reportbug'
if package in ('general', 'project', 'debian-general', 'base'):
+ ui.long_message(
+ "If you have a general problem, please do consider using "
+ 'the available Debian support channels to narrow the problem '
+ 'down. This will help us together to resolve the problem '
+ 'quicker. See https://www.debian.org/support')
if not ui.yes_no(
"Are you sure this bug doesn't apply to a specific package?",
'Yes, this bug is truly general.',
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