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Re: Disc Ordered w/fast shipment; Long overdue; no respnse to phone or email

Hi Thomas,

After speaking on the phone with you on December 10th, I believe we
had cleared this issue up. Your order was shipped less than 24 hours
after it was placed on December 7th. A shipment notification email
with a tracking number was sent from FrozenTech and US Postal Service
to the email address you provided on the same day, December 7th, and
again after talking on the phone, December 10th. According to the
tracking information, the order was delivered December 11th.

FrozenTech thanks you for your business and is happy to provide
customer service until your issue is resolved.


Nick Brand

On Sat, Dec 12, 2009 at 4:23 AM, Craig Small <csmall@debian.org> wrote:
> On Thu, Dec 10, 2009 at 06:11:23PM -0800, cctualatin@speakeasy.net wrote:
>> I placed an order for some discs from Frozen Tech (Your Website; your list).
>> Order long overdue with no Tracking Number and no response to Phone
>> or Email attemps
>> to resolve. Additionally the 'whois' on 'frozentech.com' is ready to
>> expire on 13DEC09.
> Hello Thomas,
>  I'm one of the webmasters on the Debian website.  I checked the whois
> record and yes it seems the domain will expire tomorrow (or the day
> after depending on your timezone).
> Is there anyone from FrozenTech who is going to reply to this email and
> clarify what is going on?
>> At this point I recommend that you de-list Frozen Tech.
> If the website goes because the domain expires or there is not response
> then that is what we will do.
>  - Craig
> --
> Craig Small      GnuPG:1C1B D893 1418 2AF4 45EE  95CB C76C E5AC 12CA DFA5
> http://www.enc.com.au/                             csmall at : enc.com.au
> http://www.debian.org/          Debian GNU/Linux, software should be Free

Nick Brand

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