Hi Richard, thank you for the quick response. To your question: yes that is right. I did not get any DVD and also the money did not receive me since now. Greetings Michael On Monday 25 February 2008 21:57 wrote Richard Atterer: > Hello Lunatec, > > we have received the complaint below from a user. What is your response to > this? If several people contact us with similar complaints, we may have to > remove you from our list of vendors. (Also, I might remove you if you fail > to respond to this mail.) > > Michael, do I understand correctly that you sent money and did not get it > back, but that you did not receive the DVD either? > > Cheers, > > Richard > > On Mon, Feb 25, 2008 at 08:59:36PM +0100, Tekloth Michael wrote: > > Hello debian team, > > on 18.07.2007 I ordered "1 x Debian 4.0 'Etch' DVD 6,99 EURO" via "Lunatec Computer Ltd." > > the product was announced as available. Next Day i remitted the money. Two weeks later i asked via > > E-Mail about the state of the delivery and a member of the company told me that the package was send on > > 24th of July. Also they told me that they get no returning of the send package. The offered to start an > > investigation and want to resend the package. On 5th of september a member of the company answer to my > > question that there was no result on the investigation. Lunatec offered to send the package by the next days. > > This Mail was the last answer. Since this day it is impossible to reach the company by E-mail or Telephone. > > > > I found Lunatec on this page: http://www.debian.org/CD/vendors/ > > http://www.debian-iso.de/advanced_search_result.php?keywords=debian > > I think its not good to keep companies with such a behaviour in a list with recommended distributors > > > > sincerely Yours > > > > Michael Tekloth > > Cheers, > > Richard
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