Bug#840427: ITP: rt-extension-sla -- Service Level Agreements for RT
* Package name : rt-extension-sla
* URL : https://metacpan.org/release/RT-Extension-SLA
* License : GPL-2
Description : Service Level Agreements for RT
The SLA (service-level agreement) RT extension is used to implement automated
due dates using service levels, as commonly agreed upon between service
providers and its customers.
Each service level can be described using several options: Starts,
Resolve, Response, KeepInLoop, OutOfHours and ServiceBusinessHours.
There is no WebUI in the current version. Almost everything is controlled
in RT's config.
I plan to work on the packaging using RT team's git at Alioth; I plan to create
http://mdcc.cx/ ★ http://ad1810.com/ ★ http://abramowitz.uvt.nl/