Bug#840427: ITP: rt-extension-sla -- Service Level Agreements for RT
Package: wnpp
Severity: wishlist
* Package name : rt-extension-sla
* URL : https://metacpan.org/release/RT-Extension-SLA
* License : GPL-2
Description : Service Level Agreements for RT
The SLA (service-level agreement) RT extension is used to implement automated
due dates using service levels, as commonly agreed upon between service
providers and its customers.
.
Each service level can be described using several options: Starts,
Resolve, Response, KeepInLoop, OutOfHours and ServiceBusinessHours.
There is no WebUI in the current version. Almost everything is controlled
in RT's config.
I plan to work on the packaging using RT team's git at Alioth; I plan to create
https://anonscm.debian.org/cgit/pkg-request-tracker/rt-extension-sla.git .
Bye,
Joost
--
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