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Your request to open a Juniper Networks, Inc. support case could not be fulfilled because your contact information is not recognized in the Juniper Networks Customer Service database.
Possible reasons that the Juniper Networks Customer Service database rejected your contact information may be:
* You do not have a valid web access account
* Your email address may have changed
* Your company does not have an active service contract with Juniper Networks
* You have support with a Juniper Networks partner and need to contact that partner instead of Juniper Networks
If you have an existing web-access account with Juniper Networks and feel that you have received this message in error, please respond at our Login Assistance web page, located at http://www.juniper.net/pwassistance.htm .
If you do not have an existing Juniper Networks web-access account and would like to obtain one please complete and submit the registration form located at http://www.juniper.net/registration/Register.jsp .
In order to download software containing encryption such as SSH or IPSEC, you will need to complete the Encryption Agreement on the registration page.
**If you have an urgent technical issue and need to open a case immediately please contact the Juniper Technical Assistance Center (JTAC) at:
1-888-314-JTAC(5822) (U.S., Canada, and Mexico customers) 408-745-9500 (all other customers)
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