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Re: Documentation and Usability



On Mon, Jan 19, 2004 at 03:02:30AM -0300, Cristian Gutierrez wrote:
> Anonymous coward <jah.pigeon@ukonline.co.uk> writes:
> 
> >On Sat, Jan 17, 2004 at 07:01:03PM -0500, Roberto Sanchez wrote:
> >>John Hasler wrote:
> >>>Kevin Mark writes:
> >>>
> >>>>compare what you get from the windows world. no community. no
> >>>>help. need to buy $$$ books. pay $$$$ for tech support.
> >>
> >>This is an outright falsehood.  There are just as many, if not more,
> >>MS Windows oriented user groups/communities as there are for
> >>GNU/Linux.  Granted, tech support is still expensive.
> >
> >But the "visible output" from the Windoze communities is of much lower
> >quality. Googling for an answer to some Windoze problem rarely turns up
> >much in the way of a useful result. With Linux, you tend to get more
> >results than you can shake a stick at...
> 
> This seems to be partly due to the nature of issues' contexts.
> 
> You have trouble with XFree, then you post relevant parts of
> /etc/X11/XF86Config-4 and /var/log/XFree86.0.log (you are usually
> specifically asked for this files).
> 
> You find a glitch in MSW, and there you go trying to describe the
> "click-path" that triggers it, the un-copy-pasteable error messages in
> some dialog boxes, the possibly missing display elements, etc.
> 
> Some of the questions and answers in MSW-related forums and newsgroups
> involve a lot of imagination regarding to screen navigation and
> iconography. In Linux(should I say Unix?)-land almost anything is a
> cut-n-paste away.
> 
> Not to mention that it ain't easy for your local guru to ssh-in and
> medicate your system :-)

All very true. But there is also the fact that you can't get in touch with
the developers and maintainers, or if you can, much of their knowledge is
locked away behind "commercial confidentiality" and the like.

-- 
Pigeon

Be kind to pigeons
Get my GPG key here: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x21C61F7F

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