Not sure I have the correct address - my Canon BJC 4300 will not print - I tried changing the cartridge, but that is not the problem. Purchased the printer in March of 1998, I believe. Have not had a problem before - When I push print it stops and indicates "error". Is there a solution? Would appreciate an answer to above e-mail address, or an 800 number I can call...to the same address. Thank you. Chris Veeder