Re: OT: Opensource Helpdesk App?
On Mon, Apr 01, 2002 at 07:23:01PM -0500, Michael Marziani wrote:
> Hey folks,
>
> I know this a good group of sysadmins hence my reason for asking this OT
> question in this forum. I am currently researching helpdesk solutions
> for my IT dept and we are trying to find a free app. A very basic
> helpdesk will do:
>
> user authentication
> enter tickets
> assign tickets
> ticket categories (i.e. user support, server admin, etc) priority levels
> searchability reporting (optional) SQL backend
>
> Now, before I get flamed and told to search freshmeat, I've already done
> that and come up with quite a few free helpdesk applications. The
> problem is just that. I'd rather not weed through them all myself if
> someone else has already done this. If anyone can recommend a package
> that they have used or heard about being good, I would much appreciate
> it.
RequestTracker (RT) is way cool. www.fsck.com, and it's already in Debian.
(RT2 is in unstable, but you want to upgrade to 2.0.13 anyway).
-dsr-
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