OT: Opensource Helpdesk App?
I know this a good group of sysadmins hence my reason for asking this OT
question in this forum. I am currently researching helpdesk solutions
for my IT dept and we are trying to find a free app. A very basic
helpdesk will do:
ticket categories (i.e. user support, server admin, etc) priority levels
searchability reporting (optional) SQL backend
Now, before I get flamed and told to search freshmeat, I've already done
that and come up with quite a few free helpdesk applications. The
problem is just that. I'd rather not weed through them all myself if
someone else has already done this. If anyone can recommend a package
that they have used or heard about being good, I would much appreciate
Thanks for any help!
Michael D. Marziani
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