Re: Off Topic: iptables, ping, traceroute
William Jensen uttered:
>
> I'm experiencing 20 to 54% packet loss coming into my pc and going out.
> Charter cable company has been "resolving" this for almost 8 months now.
> I've even showed them the exact ip to their local router that's causing
> the problems, yet the continue to want to ping my machine and run
> traceroutes to it.
>
What geographical region are you in, and what cable modem are you using?
I'm an @Home user near Berkely, CA. I stopped being able to run anything
like a chat-utility last winter. Specifically, I couldn't keep a chess
game going on pogo, and I also got disconnected when I tried the "live
chat" tech support with the trained monkeys at Excite.
The solution (after much pinging and tracerouting) was to hammer their
tier 3 tech support into sending a tech out. His highly unofficial story
was that they'd upgraded their switches, and all of the older cable
modems in my area had problems. He gave me a new RCA modem and my
problems vanished.
My advice: put your foot down and insist that a service tech come to
your home to check things out. When he shows up, give him a beer and
casually pump him for info about what they changed at the server end
recently, and whether lots of people in your area seem to have the same
problem. If possible, be running Windows when he gets there--it's sad
but true that running Linux will just give them an excuse to blame you
instead of solving your problem.
HTH, Paul
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