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Why are these lists suddenly getting a lot of crap mail?

just curious...

On Sun, Jul 16, 2000 at 07:33:40PM +0800, info@1-ring.com wrote:
>    Please forward this e-mail to the person responsible for overseeing
>    customer service, technical support or your call center.  Please
>    consider FirstRing, Inc. as you explore ways to maintain your high
>    standards of customer service in the face of rapidly increasing
>    growth.
>    FirstRing has established a call center in India to provide general
>    customer care and technical Help Desk solutions for companies in North
>    America.  FirstRing's India call center agents have the capacity to
>    handle voice communication to and from North America, process e-mails,
>    engage in interactive chat, process faxes and mail, and provide data
>    entry services. Because of the large pool of technical talent
>    available in India, we can deliver very high quality technical support
>    as well. In fact, our Vice President for Call Center Operations in
>    India managed a 500 person technical support center for Dell Computer
>    Corporation before relocating to India to head our operations there.
>    By using state of the art technology and access to a highly educated
>    English speaking work force in Bangalore, India, FirstRing is able to
>    deliver higher quality service at SIGNIFICANTLY lower costs.  Savings
>    of up to 40-50% over internal call centers or major domestic
>    outsourcers can be achieved.  Moreover,employee turnover rates are a
>    fraction of what call centers in the U.S. experience, leading to
>    better retention and consequently, enhanced service quality levels.
>    Here is a recent article from Voice and Data Communications Magazine
>    which discusses the growing use of Indian work force to service North
>    America.It mentions HealthScribe, the medical transcription company we
>    started prior to establishing FirstRing, and discusses the expected
>    growth of call centers in India.
>    Sincerely,
>    Sat Want S. Khalsa
>    Vice President
>    FirstRing, Inc.
>    Suite 200
>    22570 Markey Court
>    Sterling, VA 20166
>    703-480-8000 main
>    703-480-8013 direct
>    703-480-8113 fax
>    [1]www.firstring.com
>    +
>    ----------------------------------------
>    A host of new business and employment opportunities await as India
>    becomes the hotbed for offshore remote processing.With distance being
>    almost dead and geography all set to become a history, India is poised
>    to develop into the largest offshore remote processing centre in the
>    world. The global trend among companies is towards outsourcing
>    non-core areas.This has spawned a whole range of outsourcing of remote
>    processing services to India. Services include medical and legal
>    transcription, data processing, HR, remote customer interaction (call
>    centre), data digitization and GIS, back-office operation, revenue
>    accounting, insurance processing, and animation. This has opened a
>    huge employment opportunity in India besides the valuable foreign
>    exchange that will accrue to the national exchequer.
>    Why India?
>    The unbundling of the largely labour-intensive activities is driven by
>    cost advantages, making India the hottest outsourcing destination
>    world-wide. Setting an offshore remote processing centre in India and
>    executing the project involve a cost savings of about 40 percent.
>    India has the additional advantage of being the second largest
>    English-speaking IT manpower in the world.The improved satellite-based
>    telecommunication network, which has enabled almost instantaneous
>    high-speed transfer of voice and data, has been one of the
>    contributory factors. In most of the centres, the operations are being
>    run on a round-the-clock basis. The time zone difference is also in
>    India's favour. Above all, the removal of trade barriers has added the
>    needed impetus to the offshore outsourcing services.
>    What Future Holds for India?
>    According to a recent Nasscom-McKinsey report, over the next eight
>    years, India could corner about 12 percent of the projected $142
>    billion global market for IT-enabled services. The study projects that
>    India could be making as much as $9 billion from these services by
>    2004 and by 2008, it could be earning $17 billion a year. Addressing
>    the recently concluded IT Asia conference in Delhi, Prof. Dertouzos of
>    Massachusetts Institute of Technology said that the total manpower
>    that can deliver quality back-office work or information services in
>    India is around 50 million. He has taken into consideration the
>    emerging new services in the field of education, native medicine, and
>    counseling.
>    The Players
>    Some players were quick to realize the potential and took a plunge at
>    the right time. These include Innodata Corporation, GE Capital
>    Services, Healthscribe, Techbooks, and Bechtel. The late entrants
>    include some Indian players as well-Usha (ITIL) and LNJ Bhilwara
>    group, apart from MTC International, iDLX, NY-Dox, and Air Infotech.
>    As these remote processing services were new to India, getting
>    experienced manpower was not easy. Initially, most companies started
>    off by providing the training themselves. As more and more companies
>    started setting up their operations the need for trained manpower was
>    felt. This has resulted in the mushrooming of training centres
>    catering to the specific requirements.
>    Medical Transcription
>    Medical transcription services were one of the firsts to take root in
>    India. Unlike in India, physicians in the US, Canada, and other
>    European countries,  are required by the law to maintain a
>    computerized records of patient information. Physicians dictate the
>    patient information, which is converted into a voice file and is
>    transmitted to offshore centres via satellite links. It is transcribed
>    and the document is conveyed back to the hospital. In the US alone,
>    the medical transcription industry is worth about $6 billion and is
>    growing at the rate of 20 percent annually. As there is a shortage of
>    medical transcriptionists (professionals who listen and transcribe the
>    document), companies are setting up their facilities in different
>    parts of India. The pioneer in this segment is Healthscribe India, a
>    100 percent subsidiary of US-based Healthscribe Inc., which set up its
>    facility at Bangalore in 1992.  Currently, it employs about 1,000
>    people. Ohio-based Heartland Information Service (HIS) is another
>    important player in this field. >From one centre, the company, in
>    association with Indian partners has expanded to five centres across
>    the subcontinent employing about 3,000 people. Says Jacques
>    Bourgeoise, vice president, HIS, "We are determined to make Indian
>    subcontinent the largest transcription centre in the world." The
>    company has also set up a centre in Kathmandu. MTC(India) expects an
>    additional revenue of $10 million in the next five years from its data
>    division. It also plans to offer other services like turnkey IT
>    solutions and business processes re-engineering.
>    Call Centre
>    Currently the most happening segment, which has taken India by storm,
>    is call centre. Call centre is a customer interaction service center
>    where the agent answers customer queries from all over the world.
>    India is set to compete with Ireland and Brazil, where a majority of
>    these call centres is located. As there is no need of a physical
>    interface between the customer and the agent these centres can be set
>    up anywhere in the world. GE Capital Services was the first to realize
>    the huge potential and set up the most-talked about centre in India
>    today. The Gurgaon centre also manages payroll accounting for many of
>    GE's units besides processing mortgage loans and insurance claims. It
>    employs around 1,000 persons and has also opened a centre in
>    Hyderabad. iDLX, also based in Gurgaon, has about 200 people and plans
>    to expand it to 1,000 by the end of the year. The latest entrants are
>    Air Infotech and Netlink who have a tie up with Cincom. The managing
>    director of Air Infotech, Rakesh Gupta, says, "We have 300-seat
>    capacity and plan to expand to 1,200 by the end of year which will
>    make our centre the largest in the south east asian region." Jaydev
>    Raja, erstwhile chief of Coca-Cola and Iridium India, is back in the
>    news with his company, Commence Concept. Com. He has tied up with DCT
>    Systems of the US for a call centre project in India.
>    Data Processing
>    Data processing is also making its presence felt in India. This
>    involves the electronic conversion of source documents (newspapers,
>    magazines, journals, etc). This is done through physical data entry or
>    through computer assisted data capture using Optical Character
>    Recognition (OCR) or Intelligent Character Recognition (ICR)
>    technique. After conversion and quality analysis, data is transmitted
>    back to the client's computer overseas.  NASDAQ-listed and US-based
>    Innodata Corp. with a turnover of $30 million is a pioneer in this
>    field. It provides Internet and online data conversion and content
>    management services. It also has an internal software development
>    cell, which caters to corporate needs. The Noida centre employs around
>    1,200 people.  According to Ranjit Basu, general manager (human
>    resources) Innodata Corp., "Ours is the largest facility in India and
>    we are planning to employ about 4,000 people in the coming months."
>    Techbooks and Apex Information Services are the other major players in
>    this field.
>    GIS
>    India has also become a centre for data digitization and Geographic
>    Information Systems (GIS) services which is a computer-based
>    technology that captures, stores, analyzes, and displays information
>    about places on earth's surface. Hyderabad-based Indian Resources
>    Information and Management Technologies (IN-RIMT) generates
>    information on natural resources and provide management solutions
>    using advanced technologies such as Remote Sensing GIS.  It has tie
>    ups with several overseas agencies including Geospace
>    Satellitenbilddaten GmbH of Germany, Jodian System & Software, Inc. of
>    US. According to P Subba Rao, managing director, "We provide total
>    solution to our clients. In this process we extensively use remote
>    sensing and GIS as important tools to deal with spatial data sets.
>    Thus, our solutions encompass areas such as natural resources
>    management, infrastructure development, and environmental
>    engineering." IN-RIMT, with a turnover of Rs 600 lakh, plans to build
>    up clients in Africa and South East Asia. Delhi-based Ridings
>    Consulting Engineers headed by Sain-Ditta Baveja, does ground survey
>    and digital mapping capabilities through adoption of latest digital
>    cartographic techniques. His clientele includes British Government,
>    Infoways (US) besides several Indian agencies. The company did a
>    business of about Rs 90 lakh last year.
>    The Other Side of the Story
>    The going was not so smooth for many companies in the beginning as the
>    kind of jobs that were offered was new to India and job seekers were
>    reluctant to embark on a career that had no precedence in India.
>    Recruitment thus became a difficult task for most of employers and
>    finally when they did manage to recruit, training became a major
>    bottleneck. Some of the companies had to close their shop after
>    massive investments on recruitment and training. Los Angeles-based
>    Informatix Inc., which was one of the first players in medical
>    transcription and had set up its swank facility at Noida Export
>    Processing Zone, had to close down after spending crores of rupees for
>    three years. BLS Infotech's similar project ran into rough weather
>    before actually taking off. MTC India, which had planned for 300-seat
>    transcription centre has managed to recruit only 30 persons in the
>    last couple of months. ITIL managed to hire about 100 persons. The
>    "rumour" that there is huge money involved in remote processing has
>    led to the mushrooming companies-big and small. Medical transcription
>    is the most glaring example.  From about three to four players in
>    1992, the number today is somewhere between 200 to 300, most of them
>    being concentrated in southern India. Only time can tell, how many
>    will survive over the long haul India becoming a major offshore centre
>    for corporate around the world for its remote processing or backoffice
>    work, has a social angle to it which cannot be ignored. The
>    remuneration given to the personnel manning these transcription
>    centres, call centres, and data processing and other units is far from
>    satisfactory when compared to their counterparts in the other parts of
>    the world. They are paid a starting salary of as low as Rs 3000 to Rs
>    5000 depending upon the nature of work. The data entry personnel are
>    lowest paid of the entire lot. Call centre agents and trained medical
>    transcriptionists are paid in the vicinity of Rs 7,000 to 8,000. (In
>    the US, these personnel get paid somewhere between $15,000 to 20,000 a
>    month).  Ranjit Basu of Innodata, however, feels that the fact that
>    people are carrying on in the profession for the last three years is
>    an indication that they are professionally satisfied. The salary, he
>    feels, is in keeping with the work that these professionals are doing.
>    Virginia-based Apex Information Services, had to close down its Delhi
>    centre, employing about 200 people due to labour problems. However, if
>    these companies who are cashing in on the new opportunity provided by
>    India have a long-term strategy, they will have to create assured
>    career paths and continuing education for the employees. According to
>    the Nasscom-McKinsey report"If India aims to become an IT-enabled
>    services hub and compete with Ireland, Singapore, etc., it has to
>    bridge skill gaps and further improve infrastructure". This the report
>    says require action on two important frontsenhancing location
>    attractiveness by improving infrastructure and increasing people
>    strength by building the skills.
>    - Sudesh Prasad
>    +
>    Please visit our website at [2]www.firstring.com and either e-mail
>    [3]info@1-ring.com or call me with any questions
>    To be removed from this list, please send an e-mail to
>    [4]remove@1-ring.com
> References
>    1. http://www.firstring.com/
>    2. http://www.firstring.com/
>    3. mailto:info@1-ring.com
>    4. mailto:remove@1-ring.com

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