An Example of Sun's Dedication to Customer Service??

[John Foster <jfoster@augustmail.com>]

I just could not resist forwarding this missif regarding my StarOffice 
query to Sun's website for such questions. It surely looks just like the
answers I get from both Microsoft and/or the US Congress when I send a
question. I forwarded it in the hope that someone here will be able to
answer my original query.BTW; I'm an authorized VAR for both Sun and
Microsoft products! :-)
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[Fwd: JS/EC Feedback  (KMM12215C0KM)]

ESD Customer Service wrote:
> 
> Dear Mr. John Foster,
> 
> Thank you for your interest in Sun.
> 
> Unfortunately, we do not at this time have technical phone support for
> StarOffice questions. There is however technical newsgroups, a technical
> FAQ and a searchable database on the web at the following URL:
> 
> www.sun.com/products/staroffice/support.html.
> 
> We will be developing support programs soon, and will enhance our phone
> support shortly.
> 
> Other useful websites include:
> 
> Product Information:
> http://www.sun.com/products/staroffice/index.html
> 
> Technical FAQ:
> http://www.sun.com/products/staroffice/techfaq.html
> 
> StarOffice newsgroups:
> http://www.sun.com/products/staroffice/newsgroups.html
> 
> Sincerely,
> 
> Amanda Carter
> Sun Customer Service Specialist
> 
> Original message follows:
> -------------------------
> 
> Name       : Mr. John Foster
> Date       : Sun Sep 12 23:50:57 MDT 1999
> Phone      : 972-423-4690
> EMail      : jfoster@augustmail.com
> 
> ------------------------------------------------------------
> 
> I downloaded the non-comercial version of
> StarOffice5.1. It does not seem to have the
> StarBase system in it. Starbase was originally a
> component of the profesional/enterprise version
> prior to Sun buying out StarOffice. Does the
> version that is available now have all
> of the components, including StarBase in it? Does
> the downloadable version have all of the components
> and templates that were available? Does Sun
> sponser a mailing list or news group for StarOffice?
> Will Sun Make new versions and upgrades available?
> 
> *****************************************
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> ------------------------------------------------------------

-- 
John Foster
AdVance-Computing Systems
jfoster@augustmail.com
ICQ# 19460173