Re: Lexmark is less than helpful : -
An effective (although not completely honest :) ) way to do it is:
Instead of saying:
"I just bought your printer -- do you have linux drivers"
Say:
"I'm thinking about buying your printer -- do you have linux drivers?"
-Michael
On Fri, 28 May 1999, John Gay wrote:
>
>I just found the link, it is:
>
>http://www.picante.com/~gtaylor/pht/printer_list.cgi?make=Lexmark
>
>This will give you a list of ALL Lexmark printers. The 1000 is listed as
>'paperweight' i.e. does NOT work with Linux : ( a number of other Lexmark
>printer do work, though. Like I said, the best thing is to use this list BEFORE
>buying a printer, not after, like I did. But, with the support Linux has been
>getting from all corners lately, I feel it will only be a matter of time before
>Lexmark and others start to fall in line. What ever happened to 'The customer is
>ALWAYS Right'? I let Lexmark know I was looking for Linux drivers for their
>printer, if enough of their other customer also start looking for Linux drivers,
>they may change their mind about supporting Linux.
>
>*************************WARNING************************
>
>This must NOT turn into an ugly battle. HATE Mail is always forwarded to
>/dev/null. legitimate requests from customers, though are never ignored for
>long. I believe there is a HOW-TO for Linux Advocacy which would be good reading
>before firing off loads of requests for drivers. Myself, when I find a device
>that isn't supported, I send a simple request for Linux drivers, and hope that
>others will do the same.
>That's my 1.575302 Euros worth.
>
>Cheers,
>
> John Gay
>
>
>
>--
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>
Michael Stenner Office Phone: 919-660-2513
Duke University, Dept. of Physics mstenner@phy.duke.edu
Box 90305, Durham N.C. 27708-0305
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