Re: Server Questions (fwd)
On 26 Feb 1998 john@dhh.gt.org wrote:
: Nathan Norman writes:
: > The thing is, I doubt we'd ever place a support call.
:
: They all say that :)
Yes, they do :) However, we have BSDI support right now, and I view it
as a "last resort" type thing ... in the past, the questions I've sent
to them were never answered (SCSI driver failures, specifically).
Point taken though :)
: > However ... my boss wants to have "someone we can call for support when
: > it doesn't work". This person, persons, or company would preferably have
: > some sort of documentation as to who they are and why we ought to pay
: > them when we call them.
:
: I'm familiar with the phenomena. I'd happy to take your money, but I
: suspect that your boss wants to see a glossy brochure that says Debian
: Support, Inc. on the cover and lists dozens of Fortune 500 customers.
Yup, you've hit the nail on the head.
: It does seem like there is a business opportunity here. A network of
: consultants around the world could handle the phone calls and emails while
: somebody with marketing skills fronted for them.
Exactly. So, why isn't someone doing this? (You could make a hell of a
lot of money).
Thanks John. You've stated very concisely the issue at hand.
--
Nathan Norman
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