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Bug#552470: marked as done (otrs2: cron job for postmaster mailbox is broken)

Your message dated Sun, 01 Nov 2009 12:06:19 +0000
with message-id <E1N4ZCN-0008F2-0X@ries.debian.org>
and subject line Bug#552470: fixed in otrs2 2.3.4-5
has caused the Debian Bug report #552470,
regarding otrs2: cron job for postmaster mailbox is broken
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
552470: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=552470
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message --- 
Package: otrs2
Version: 2.3.4-2
Severity: normal

After installing OTRS 2.3.4, in /etc/cron.d/otrs I find this line:

*/10 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null

Fetching mails did not work, as the otrs username is missing in that line...

Changing to:

*/10 * * * *  otrs  $HOME/bin/PostMasterMailbox.pl >> /dev/null

... fixed this for me.

-- System Information:
Debian Release: 5.0.3
  APT prefers stable
  APT policy: (500, 'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 2.6.26-2-xen-amd64 (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages otrs2 depends on:
ii  adduser                  3.110           add and remove users and groups
ii  apache2                  2.2.9-10+lenny4 Apache HTTP Server metapackage
ii  apache2-mpm-worker [http 2.2.9-10+lenny4 Apache HTTP Server - high speed th
ii  dbconfig-common          1.8.39          common framework for packaging dat
ii  debconf                  1.5.24          Debian configuration management sy
ii  libauthen-sasl-perl      2.12-1          Authen::SASL - SASL Authentication
ii  libcrypt-passwdmd5-perl  1.3-9           interoperable MD5-based crypt() fo
ii  libdate-pcalc-perl       1.2-3           Perl module for Gregorian calendar
ii  libdbi-perl              1.605-1         Perl5 database interface by Tim Bu
ii  libemail-valid-perl      0.179-2         Check validity of Internet email a
ii  libio-stringy-perl       2.110-4         Perl modules for IO from scalars a
ii  libmailtools-perl        2.03-1          Manipulate email in perl programs
ii  libmime-tools-perl       5.427-1         Perl5 modules for MIME-compliant m
ii  libtext-diff-perl        0.35-3          Perform diffs on files and record 
ii  libxml-parser-perl       2.36-1.1+b1     Perl module for parsing XML files
ii  perl                     5.10.0-19lenny2 Larry Wall's Practical Extraction 
ii  ucf                      3.0016          Update Configuration File: preserv

Versions of packages otrs2 recommends:
pn  aspell | ispell        <none>            (no description available)
ii  libapache2-mod-perl2   2.0.4-5           Integration of perl with the Apach
ii  libdbd-mysql-perl      4.007-1           A Perl5 database interface to the 
pn  libgd-graph-perl       <none>            (no description available)
pn  libgd-text-perl        <none>            (no description available)
ii  libtext-csv-perl       1.06-1            comma-separated values manipulator
ii  mysql-server           5.0.51a-24+lenny2 MySQL database server (metapackage
ii  mysql-server-5.0 [mysq 5.0.51a-24+lenny2 MySQL database server binaries
pn  procmail | maildrop    <none>            (no description available)

Versions of packages otrs2 suggests:
ii  libnet-ldap-perl              1:0.36-1   A Client interface to LDAP servers
pn  otrs2-doc-en | otrs2-doc-de   <none>     (no description available)

-- debconf information excluded

--- End Message ---
--- Begin Message --- 
Source: otrs2
Source-Version: 2.3.4-5

We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive:

otrs2_2.3.4-5.diff.gz
  to main/o/otrs2/otrs2_2.3.4-5.diff.gz
otrs2_2.3.4-5.dsc
  to main/o/otrs2/otrs2_2.3.4-5.dsc
otrs2_2.3.4-5_all.deb
  to main/o/otrs2/otrs2_2.3.4-5_all.deb



A summary of the changes between this version and the previous one is
attached.

Thank you for reporting the bug, which will now be closed.  If you
have further comments please address them to 552470@bugs.debian.org,
and the maintainer will reopen the bug report if appropriate.

Debian distribution maintenance software
pp.
Patrick Matthäi <pmatthaei@debian.org> (supplier of updated otrs2 package)

(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing ftpmaster@debian.org)


-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Format: 1.8
Date: Sun, 01 Nov 2009 12:23:55 +0100
Source: otrs2
Binary: otrs2
Architecture: source all
Version: 2.3.4-5
Distribution: unstable
Urgency: high
Maintainer: Debian QA Group <packages@qa.debian.org>
Changed-By: Patrick Matthäi <pmatthaei@debian.org>
Description: 
 otrs2      - Open Ticket Request System
Closes: 548073 552470
Changes: 
 otrs2 (2.3.4-5) unstable; urgency=high
 .
   * QA upload.
   * Update cron.diff patch and add the missing otrs systemuser for the
     PostMaster cronjob.
     Closes: #552470
   * Add remove-maxrequestsperchild.diff patch, which removes the
     MaxRequestsPerChild Apache options from the config files.
     Closes: #548073
Checksums-Sha1: 
 e4cd44c9b0ab2eb317f0dc0e23761ef7c08f0839 1131 otrs2_2.3.4-5.dsc
 46b3598addd7a718659a87d2025b42b43f845cb3 23107 otrs2_2.3.4-5.diff.gz
 aeec791de0a229a316516ead2764b1b819d2ea2f 2589232 otrs2_2.3.4-5_all.deb
Checksums-Sha256: 
 b5bad9bfba05bd95b07e0e8ac39e14f14a310a7c21636aa71b19383ffaef1ef6 1131 otrs2_2.3.4-5.dsc
 6dac56e8df9654ef9a2df9a86cfe9241131ef2daf13544a9ca55757601fa17de 23107 otrs2_2.3.4-5.diff.gz
 31a29d5e3d75fc722660511a8a2d75ff195dfc02a3c49866345e97d2c799b4ec 2589232 otrs2_2.3.4-5_all.deb
Files: 
 503b5ba2003dff983f735e086f307296 1131 web optional otrs2_2.3.4-5.dsc
 583528510f373650597afa7b2d8e475c 23107 web optional otrs2_2.3.4-5.diff.gz
 35f079f181272a910ef067150391b6f5 2589232 web optional otrs2_2.3.4-5_all.deb

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--- End Message ---
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