Re: [Fwd: Support Program.]
Items of this nature can simply be redirected to email@example.com, and they
get redistributed from there if necessary. I'll drop them an answer.
Thanks for the info!
In message <3670FD5D.99C9115D@pobox.com>, Behan Webster writes:
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>Could somebody more qualified handle this please?
>Behan Webster mailto:firstname.lastname@example.org
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>Date: Thu, 10 Dec 1998 21:34:30 -0700 (MST)
>From: "Robert E. Lee" <firstname.lastname@example.org>
>Subject: Support Program.
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>I work for a company that does extensive sales and support contracts for
>many big name companies (Sun, Bay, Fore, Oracle, etc)
>I am currently working on a draft for a proposed "Linux Support" program
>that we're playing with adding. (I would just say our name, but my
>Director asked me not to "Tip our hand" just yet.)
>I've already contacted RedHat, SuSe, and caldera requesting someone from
>their support department to call me... but I was hoping to get some
>insight from the debian team on what you guys would like to see supported.
>I've been using linux now for about 2.5 years. I started with slackware,
>then with RedHat 4.2, I moved to RedHat. I have quite a few irc "friends"
>who use and love debian, so I'd hate to leave debian out of our support
>We're looking to take this support plan to the highest level that we
>currently take our Sun plan ... up to "2 hour response time 24x7 onsite
>We're not really targeting the "end user", but more of the corporate "big
>boys" who don't feel secure using a "unsupported" product.
>I'll keep you informed how things pan out with RedHat, SuSe, and Caldera..
>eg .. what we work out with them... if anything. Who knows .. we may
>just decide to be independant of all "distros" and just offer support to
>any distribution. We'll see.
>This is support information/package is quite important to us to get on the
>table quickly. I'd love to hear from you soon.
>If you can call LD, I can be reached at 303-544-6519 (Direct Work Line),
>Mon-Fri 9am-6pm MST. If not, I can call you (just email me your
>number)... or we could just communicate via email.
>Anyhow... thanks for your time,
>Robert E. Lee
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