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Re: [Fwd: Support Program.]



Items of this nature can simply be redirected to press@debian.org, and they 
get redistributed from there if necessary.  I'll drop them an answer.  
Thanks for the info!

Nils.


In message <3670FD5D.99C9115D@pobox.com>, Behan Webster writes:
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>Could somebody more qualified handle this please?
>
>Thanks,
>
>Behan
>
>-- 
>Behan Webster     mailto:behanw@pobox.com
>                  http://www.pobox.com/~behanw/
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>Date: Thu, 10 Dec 1998 21:34:30 -0700 (MST)
>From: "Robert E. Lee" <rel@enol.com>
>To: behanw@debian.org
>Subject: Support Program.
>Message-ID: <Pine.LNX.3.96.981210212127.30082C-100000@mail.enol.com>
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>Greetings,
>
>I work for a company that does extensive sales and support contracts for
>many big name companies (Sun, Bay, Fore, Oracle, etc)
>
>I am currently working on a draft for a proposed "Linux Support" program
>that we're playing with adding.  (I would just say our name, but my
>Director asked me not to "Tip our hand" just yet.) 
>
>I've already contacted RedHat, SuSe, and caldera requesting someone from
>their support department to call me... but I was hoping to get some
>insight from the debian team on what you guys would like to see supported.
>
>I've been using linux now for about 2.5 years.  I started with slackware,
>then with RedHat 4.2, I moved to RedHat.  I have quite a few irc "friends"
>who use and love debian, so I'd hate to leave debian out of our support
>plan.
>
>We're looking to take this support plan to the highest level that we
>currently take our Sun plan ... up to "2 hour response time 24x7 onsite
>technician" 
>
>We're not really targeting the "end user", but more of the corporate "big
>boys" who don't feel secure using a "unsupported" product.
>
>I'll keep you informed how things pan out with RedHat, SuSe, and Caldera..
>eg .. what we work out with them... if anything.  Who knows .. we may
>just decide to be independant of all "distros" and just offer support to
>any distribution.  We'll see.
>
>This is support information/package is quite important to us to get on the
>table quickly.   I'd love to hear from you soon.
>
>If you can call LD, I can be reached at 303-544-6519 (Direct Work Line),
>Mon-Fri 9am-6pm MST.  If not, I can call you (just email me your
>number)... or we could just communicate via email.
>
>Anyhow... thanks for your time,
>
>Robert E. Lee
>
>
>
>
>
>
>
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