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Re: Re: contacting Debian is too easy to get wrong

Paul Wise <pabs@debian.org> writes:
 Ben Finney <bignose@debian.org> writes:

This causes various problems, including:

I agree with your assessment of the problems.

Create a new contact.debian.org service to help people find the right
contact for their queries before they make contact.

It seems to me that this would add another place for people to direct
their questions, without addressing the problem of finding the right
contact point to begin with.

In other words: What's to stop ‘contacts.debian.org’ from becoming yet
another item that comes up in search results, maybe discovered and maybe
not? How will that become the one obvious place for people to ask?

I think the project I've started may be the answer to this as well as many
other support issues that plague our system.


However we need a lot of help to make this happen.

The problem is as you so well pointed out that users don't know where to look,
and ultimately the one place they will know to look is right on their system.

We really need help on this project especially from at least one DM/DD to make
it a reality. Right now we're just planning it all out, and all input is welcome.
I put a rough skeleton of components on our wiki and plan to make some pages
listing all sorts of issues developers, supporters, and users alike have
identified with our support systems, so that we can address them.

I've already made Lamby aware of this project, and Pabs turned me on to this
thread, I see Dondelelcaro has chimed in as well, and his ideas are a great
interim solution with less effort than what I have in mind, but its not like
any of my other naysayers telling me to go improve the Debian Wiki and such,
the end-all solution that integrates all our support efforts and bridges the
gap of experience and knowledge between developers, users, and supporters alike.

If you folks see the potential of what I'm trying to do here, please at the very
least lend me your experience in the form of some feedback, design ideas, or if
nothing else let me know I can count on you guys to help sponsor this when it
comes time we have something ready to go.

Also, please forgive me if I sent this reply wrong I haven't used the mailing lists
in over a decade and I wasn't sure how to reply to an old thread from gmail. :P

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