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Re: Poor BTS interactions (Re: [all candidates] Removing or limiting DD rights?)

On Fri, 29 Mar 2013, Moray Allan wrote:
> On 2013-03-28 16:35, Don Armstrong wrote:
> >owner@bugs.debian.org is an appropriate place to report abusive
> >behavior by anyone (maintainers, users, etc) on the BTS.
> But how broad a definition of abusive behaviour are you taking here?
> I would have thought of contacting owner@bugs.debian.org in respect
> of, say, two people battling about a bug's status in control
> messages, but I wouldn't have assumed that you would want to deal
> with, e.g., unnecessarily dismissive responses to user feature
> requests, or maintainers who sound ruder than they intend to users
> who report a bug due to not having read the documentation.

I'd certainly prefer for people to communicate their concerns directly
to the person who they feel is acting inappropriately, but it's always
ok to ask for owner@bugs.debian.org's assistance if they are concerned
about their ability to do so directly or effectively.

> If new bug reporters have followed our instructions and used a tool
> to report the bug, they won't necessarily look at the website at
> all. If we want to be sure of reaching them with this kind of
> advice, it probably has to come by email as well (at least as a
> clearly labelled URL).

Perhaps this is something that I should link to from the new bug
submission response.

Don Armstrong

We want 6. 6 is the 1.
 -- "The Prisoner (2009 Miniseries)" _Checkmate_

http://www.donarmstrong.com              http://rzlab.ucr.edu

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