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QTS ( was Re: user support - Shapado instance for Debian)

On Wed, Sep 29, 2010 at 06:31, Ritesh Raj Sarraf <rrs@debian.org> wrote:
> I think we need something where in we can inter-relate all communication.
> Something like Semantic Communication.
> I have written about this earlier but perhaps right now is the correct time
> and forum.
> Here's a use case example:
> ==
> I am the maintainer for open-iscsi. You have a question/suggestion regarding
> open-iscsi. Apart from the other folks, I, as the maintainer, am one of the
> most informed person for this package.
> What we should have is a question tracking system similar to our bug tracking
> system. This QTS should also be a bi-gateway to the mailing lists.
> You use reportbug to file a query on QTS. I, as the maintianer, automatically
> receive the query. Also, debian-user and other relevant mailing list, gets the
> message. Users on those lists can choose to answer/ignore. Same way, I can
> choose to answer.
> An answer coming from the Package Maintainer will usually be more reliable. At
> the same time, the Maintainer does not have to answer every message. There
> will mostly be people responding from the QTS <=> Mailing List gateway.
> The Maintainer can also help here as a validator of information being spread
> about relevant packages.
> Ultimately, all this information gets publically archived/mined and serves as
> useful information.
> ==

One solution: all package maintainers subscribe to debian-user, and
set filters on their respective packages. Would this be sub-optimal?

blog: http://tshepang.tumblr.com

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