flaming and communication over Email
For anybody interested about flaming (because in Debian we doesn't know
this problem) :)) there is a good little research about communication
Egocentrism Over E-Mail: Can We Communicate as Well as We Think?
This is an abstract:
"Without the benefit of paralinguistic cues such as gesture, emphasis,
and intonation, it can be difficult to convey emotion and tone over
electronic mail (e-mail). Five experiments suggest that this limitation
is often underappreciated, such that people tend to believe that they
can communicate over e-mail more effectively than they actually can.
Studies 4 and 5 further suggest that this overconfidence is born of
egocentrism, the inherent difficulty of detaching oneself from one’s own
perspective when evaluating the perspective of someone else. Because
e-mail communicators “hear” a statement differently depending on whether
they intend to be, say, sarcastic or funny, it can be difficult to
appreciate that their electronic audience may not."
Full text is here
Hope that can be helpfull to understand some common problems about
communication and especially communication over email and could be
useful to find a policy for debian mailing lists.