[Date Prev][Date Next] [Thread Prev][Thread Next] [Date Index] [Thread Index]

Re: Fundamental flaw in bug reporting system

On Thu, 2006-29-06 at 11:30 +0100, Ian Jackson wrote:

> I think that the difficulty of submitting a Debian bug report via the
> BTS (which is after all a fairly minor challenge to anyone who can
> read and understand documentation) provides a very useful barrier
> against poor-quality bug reports.

It does not seem to be the best strategy for software quality to ignore
the existence of bugs just because the reporting user didn't know the
exact cha-cha-cha steps for making a perfect report. The occasional
false report is a brief annoyance for the developer; an unreported bug
is a problem for hundreds or thousands of users.

When users bother to report bugs, it shows respect, loyalty and
commitment to our project and our software. They think it's worth going
through the trouble of filing a bug report rather than throwing our
software away and using a proprietary or Free alternative.

Debian has a huge pool of such loyal and responsive users. Squandering
that resource is a bad idea.


Evan Prodromou <evan@debian.org>
The Debian Project (http://www.debian.org/)

Reply to: