Hi folks, As mentioned in my Debian Project Leader platform for this year, and thanks to some assistance from Doug Porter, an RT (Request Tracker) instance is now available for the use of Debian developers. Actually it's been available for a few days, but it seems to have not fallen over yet. :) The site is: http://necrotic.deadbeast.net/rt You can explore by using username "guest", password "guest". If you would like a personalized account, please email me privately. A few miscellaneous remarks: 1) This is not official. 2) This is not mandatory, and won't be even if I'm elected DPL. It's a resource for the convenience of people who find it useful. 3) It's not for technical problems, like bugs in packages. Those belong at bugs.debian.org. 4) The machine it's hosted on is not really beefy enough for serious RT use. I think it's fast enough to be usable, but it's not entirely comfortable. If this pilot project takes off, it will need to be hosted someplace else (or necrotic will have to be replaced with a more modern machine). 5) If very many people find this useful, RT's notion of users and groups probably needs to be kept in sync with the LDAP database of developers, not maintained by hand. 6) The list of queues is not meant to perfectly map to the list of roles at <URL: http://www.debian.org/intro/organization>, though I did use that for inspiration. If you'd like to see a new queue created, please follow-up to this message. 7) This is a pilot project ONLY. I don't hold it forth as The Answer To All Of Our Infrastructural Problems. There is no single answer. I invite people to use this to see if it's good at helping us solve problems that have previously been handled in a more ad-hoc fashion. 8) If you're a member of an infrastructural team and you think it sucks for any reason not covered above (i.e., slow, not LDAPped, wrong queues), please use this thread to talk about why. Maybe there is another ticket-tracking technology that would be a better fit for our needs. Or maybe ticket-tracking isn't an answer at all. The more you can say about *why* RT is or is not useful for helping you get stuff done, the more likely we'll be to make better selections of technology in the future. So, given all those caveats, please have fun with it. :)  http://people.debian.org/~branden/dpl/campaign/2004/platform.xhtml -- G. Branden Robinson | Imagination was given man to Debian GNU/Linux | compensate for what he is not, and firstname.lastname@example.org | a sense of humor to console him for http://people.debian.org/~branden/ | what he is.
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