Bug#1098291: hplip: Supported printer (HP ENVY Photo 7855) does not print duplex
Package: hplip
Version: 3.22.10+dfsg0-2
Severity: normal
X-Debbugs-Cc: jack.patteeuw@gmail.com
Dear Maintainer,
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-- Package-specific info:
Saving output in log file: /home/jack/hp-check.log
HP Linux Imaging and Printing System (ver. 3.22.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to
determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built
HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: debian-12 version is not supported. Using debian-11 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 6.6.74+rpt-rpi-2712 #1 SMP PREEMPT Debian 1:6.6.74-1+rpt1 (2025-01-27) GNU/Linux
Host: raspberrypi
Proc: 6.6.74+rpt-rpi-2712 #1 SMP PREEMPT Debian 1:6.6.74-1+rpt1 (2025-01-27) GNU/Linux
Distribution: debian 12
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.22.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian distro 12 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.22.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.22.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 02/18/25 14:16:23
version = 3.22.10
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 10.00.0 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.1.1 OK -
error: dbus DBus - Message bus system REQUIRED - 1.14.10 MISSING 'DBUS may not be installed or not running'
error: policykit PolicyKit - Administrative policy framework OPTIONAL - - MISSING 'policykit needs to be installed'
network network -wget OPTIONAL - 1.21.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.8 OK -
------------------------
| General Dependencies |
------------------------
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - b'2.36' OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 3.0.15 MISSING 'libcrypto needs to be installed'
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.11.2 OK -
error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.3.2 OK -
python3-xml Python XML libraries REQUIRED - 2.5.0 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.11.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 9.4.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.6.12 OK -
--------------
| COMPILEDEP |
--------------
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 12.2.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.22.10 OK -
hpmudext IO-Extension REQUIRED - 3.22.10 OK -
----------------------
| Scan Configuration |
----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.22.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.22.10 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `escl:https://192.168.0.14:443' is a HP ENVY Photo 7800 series [67011E] SSL platen,adf scanner
device `hpaio:/net/envy_photo_7800_series?ip=192.168.0.14&queue=false' is a Hewlett-Packard envy_photo_7800_series all-in-one
device `airscan:e0:HP ENVY Photo 7800 series [67011E]' is a eSCL HP ENVY Photo 7800 series [67011E] ip=192.168.0.14
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_ENVY_Photo_7800_series_67011E
--------------------------------
Type: Unknown
Device URI: implicitclass://HP_ENVY_Photo_7800_series_67011E/
PPD: /etc/cups/ppd/HP_ENVY_Photo_7800_series_67011E.ppd
warning: Failed to read /etc/cups/ppd/HP_ENVY_Photo_7800_series_67011E.ppd ppd file
PPD Description:
Printer status: printer HP_ENVY_Photo_7800_series_67011E is idle. enabled since Tue Feb 18 10:52:46 2025
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'cups' package is missing or 'cups' service is not running.
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg62-turbo-dev' package is missing/incompatible
error: 'cups' package is missing or 'cups' service is not running.
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libavahi-client-dev' package is missing/incompatible
error: 'libavahi-core-dev' package is missing/incompatible
error: 'libavahi-common-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp' package is missing/incompatible
error: 'libssl-dev' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'policykit-1' package is missing/incompatible
error: 'policykit-1-gnome' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
Total Errors: 16
Total Warnings: 1
Done.
-- System Information:
Debian Release: 12.9
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500, 'stable')
Architecture: arm64 (aarch64)
Foreign Architectures: armhf
Kernel: Linux 6.6.74+rpt-rpi-2712 (SMP w/4 CPU threads; PREEMPT)
Kernel taint flags: TAINT_CRAP
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8) (ignored: LC_ALL set to en_US.UTF-8), LANGUAGE=en_US.UTF-8
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
Versions of packages hplip depends on:
ii adduser 3.134
ii cups 2.4.2-3+deb12u8
ii hplip-data 3.22.10+dfsg0-2
ii libc6 2.36-9+rpt2+deb12u9
ii libcups2 2.4.2-3+deb12u8
ii libdbus-1-3 1.14.10-1~deb12u1
ii libhpmud0 3.22.10+dfsg0-2
ii libpython3.11 3.11.2-6+deb12u5
ii libsane-hpaio 3.22.10+dfsg0-2
ii libsane1 1.2.1-2
ii printer-driver-hpcups 3.22.10+dfsg0-2
ii python3 3.11.2-1+b1
ii python3-dbus 1.3.2-4+b1
ii python3-gi 3.42.2-3+b1
ii python3-pexpect 4.8.0-4
ii python3-pil 9.4.0-1.1+deb12u1
ii python3-reportlab 3.6.12-1+deb12u1
ii sysvinit-utils [lsb-base] 3.06-4
ii wget 1.21.3-1+b1
ii xz-utils 5.4.1-0.2
Versions of packages hplip recommends:
ii avahi-daemon 0.8-10+deb12u1
ii policykit-1 122-3
ii printer-driver-postscript-hp 3.22.10+dfsg0-2
ii sane-utils 1.2.1-2
Versions of packages hplip suggests:
pn hplip-doc <none>
pn hplip-gui <none>
pn python3-notify2 <none>
ii system-config-printer 1.5.18-1
-- no debconf information
Raspeberry Pi OS (Debian 12 bookworm), genuine Raspberry Pi Development Kit with CM5 Lite and NVME SSD
HP ENVY Photo 7855
CUPS/hplip does not print double sided when a print request comes from Chromioum or LibreOffice requsting it.
I can not install the latest verion of hplip (sudo apt install hplip) because there are MANY required libraries/packages
theat are not available
Sorry, I don'tknow what additional information you need to resolve this issue
jack.patteeuw@gmail.com
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