Bug#353879: hplip: Cannot connect to networked Color LaserJet 5500
Package: hplip
Version: 0.9.7-4
Severity: important
Running hp-probe finds the networked printer. However, hp-toolbox says
"Device is powered down or unplugged". Printing a test page from the
CUPS interface fails to produce any output and shows the message "open
device failed; will retry in 30 seconds...".
The printer is on, the network is correctly set up, and I made sure the
printer was ready to print before starting hpiod, hpssd and cupsd.
CUPS is also configured with an LPD:// queue for this printer (bypassing
HPLIP). That works properly, suggesting the printer and network are
fine. However, the added features of HPLIP aren't available that way.
-- System Information:
Debian Release: testing/unstable
APT prefers testing
APT policy: (500, 'testing')
Architecture: i386 (i686)
Shell: /bin/sh linked to /bin/bash
Kernel: Linux 2.6.15.4
Locale: LANG=C, LC_CTYPE=C (charmap=ANSI_X3.4-1968)
Versions of packages hplip depends on:
ii adduser 3.80 Add and remove users and groups
ii coreutils 5.2.1-2.1 The GNU core utilities
ii cupsys 1.1.23-12 Common UNIX Printing System(tm) -
ii hplip-data 0.9.7-4 HP Linux Printing and Imaging - da
ii libc6 2.3.5-13 GNU C Library: Shared libraries an
ii libcupsys2 1.1.23-12 Common UNIX Printing System(tm) -
ii libgcc1 1:4.0.2-8 GCC support library
ii libsnmp9 5.2.1.2-4 NET SNMP (Simple Network Managemen
ii libssl0.9.8 0.9.8a-7 SSL shared libraries
ii libstdc++6 4.0.2-8 The GNU Standard C++ Library v3
ii lsb-base 3.0-15 Linux Standard Base 3.0 init scrip
ii python 2.3.5-5 An interactive high-level object-o
ii python-qt3 3.15-4 Qt3 bindings for Python (default v
Versions of packages hplip recommends:
ii cupsys-client 1.1.23-12 Common UNIX Printing System(tm) -
ii hpijs 2.1.7+0.9.7-4 HP Linux Printing and Imaging - gs
ii hplip-ppds 0.9.7-4 HP Linux Printing and Imaging - PP
-- no debconf information
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