OT Dell/HP Support [was Re: HD problem, Debian Sarge 2.6.9, 30GB IBM HD]
On Wed, Dec 29, 2004 at 10:57:05PM -0800, Benedek Frank wrote:
> HDD. I have to say, that DELL's customer service is top notch. I chated with
> them, they advised me to do a few things, update BIOS, reseat HDD. I did all
I'm glad you had a positive experience, they are notorious for having
I had a sheer and utter nightmare with HP trying to buy an extended
warranty. Got forwarded to India. They just told me blatant lies, and
quoted me wrong prices with inferior features -- and told me I wasn't
eligible for anything else. Called the Web store -- and they said "of
course you're eligible."
One of the Indian bastards claimed to put me on hold and I could hear
him breathing and clacking. He was just ignoring me. HP must have
bought the most horrendous outsourcing possible.
I finally had to escalate it to HP's "crisis level" organizational
support by calling their switchboard and explaining how awful it was.