Re: Re: thanks!
Dear Valued User,
Thank you for contacting customer support. In this auto-response, you should
find useful answers to your questions about our site. If you are still
unable to find the information you need, please contact
citimortgagehelp@domania.com and we will gladly explore the problem for
you.
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YOUR ACCOUNT
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Q: Why can't I log in?
A: Make sure you are entering the same email address you used when you
originally registered. Also, remember that passwords are case sensitive, so
capitalizing unnecessarily or failing to capitalize could result in a failed
log in.
Q: How do I change my account email or password?
A: To update or change the information in your account, click on the link
below:
http://citimortgage.domania.com/account/edit.jsp
Q: I forgot my password. How do I log in?
A: Click on the link below and enter the email address you used when you
registered. We will email you immediately with the password we have on file
for you.
http://citimortgage.domania.com/login/forgot.jsp
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YOUR MORTGAGE
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Q: I have a question about my mortgage, refinancing, or a current
transaction. How do I contact CitiMortgage?
A: You can contact CitiMortgage's customer support by calling
1-800-MORTGAGE (800-667-8424).
You can check your account information by clicking the link below:
https://www2.citimortgage.com/ServicingWeb/Main?td=84999-2
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HOME PRICE CHECK
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Q: How often is Domania's Home Price Check database updated? How far back
does it go?
A: Domania's Home Price Check database is updated frequently. Most
transaction data is provided to us approximately 6 weeks after the close of
sale, and is in the database shortly thereafter. Most covered areas have at
least 5 years of data.
Q: What is assessed value?
A: The assessed value is what your taxing authority (your county, city or
town) uses to determine how much tax is due. In some cases, the assessed
value might be the same as market value, but typically it is a percentage,
called the assessment ratio.
Q: Why can't I find the house I'm looking for?
A: While there are 27 million records in our frequently updated database,
you may not be able to find certain records. The most frequent causes for
this are:
1. Old sale
The sale occurred prior to the time frame covered in the
database. In most areas, we go back 5 to 7 years, though in some areas we
have some records going back as far as 1987.
2. New sale
Recent sale prices of homes take a while to receive, usually
6 weeks after the transaction has been completed. However, some counties are
slower than others in providing their property sales data to us.
3. Incomplete deed record
Deed records that are incomplete; for example,
missing a street number or price, cannot be posted.
4. New construction
Our service includes data for both brand-new and
existing home sales. With new construction, however, often only the land
sale is recorded, since the building of the house is not a real estate
transaction. Our service does not cover land-only transactions. Since these
are considered private contracts--not real estate sales--they are not
subject to the same public disclosure laws.
5. Incomplete Coverage
Your home may be located in an area that is not
covered. There are two possible reasons for this:
a) Your home is situated in one of the non-disclosure states (Kansas, New
Mexico, Texas, Utah, and Wyoming), which do not offer sales price
information as public records.
b) Your home is located in an area for which a data provider has not yet
been identified who can supply the historical depth and timely delivery of
information required. New coverage areas will be added as they become
available. If you think the home you're looking for is unique in its absence
from the coverage provided, please contact customer support.
6. Site issues
Occasionally, we perform site upgrades or respond to high
traffic volume that can temporarily alter our site appearance and response
time. We thank you for your patience as we fix these issues. Please feel
free to bring technical concerns to our attention by contacting
citimortgagehelp@domania.com or by replying to this email.
Q: How do I get my property removed from your database?
A: If you are interested in removing your home sales information from our
database, please send an email to citimortgagehelp@domania.com,
or just reply to this email, and we will delete your information as soon as
possible.
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DATA & STATE COVERAGE
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Q: Where does Home Price Check data come from?
A: The real estate data comes from government records gathered by various
regional and national providers who specialize in the collection and
dissemination of data to real estate professionals, and also from individual
states.
Q: Why don't you provide property descriptions in my state? (number of
bedrooms, baths, etc.)
A: For selected states, you can access this information once you register.
The number of rooms, bedrooms, bathrooms and the assessed value is now
available in selected areas of Alabama, Arizona, Arkansas, California,
Colorado, the District of Columbia, Florida, Georgia, Hawaii, Illinois,
Iowa, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri,
Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon,
Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin, West Virginia,
and Washington.
Q: Why isn't my state/city covered?
A: For a complete list of our data coverage, please click on the link
below:
http://citimortgage.domania.com/about/coverage.jsp
Q: Do you post original mortgage amounts that are part of the deed record?
A: No; the focus of the service is on providing you with the sales history,
the most important public information associated with the properties.
Still looking for answers? Please read our "How To Use Home Price Check"
page :
http://citimortgage.domania.com/using/homeprice.jsp
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