Bug#1110783: linux-image-6.12.38+deb13-amd64: Error mounting external hdd
Control: tags -1 + moreinfo
On Mon, Aug 11, 2025 at 05:20:31PM +1000, JoE wrote:
> Package: src:linux
> Version: 6.12.38-1
> Severity: important
> X-Debbugs-Cc: joe2014knowbody@gmail.com
>
> Dear Maintainer,
>
> When connecting an external hard drive I get the following error from
> Nautilus:
> 'Unable to access "MyDrive"'
>
> This same drive on Debian 12 mounts no problem.
> To get it to mount with Debian 13 I need to manually mount it with
> sudo privileges, doing so, does work.
>
> -- Package-specific info:
> ** Version:
> Linux version 6.12.38+deb13-amd64 (debian-kernel@lists.debian.org) (x86_64-linux-gnu-gcc-14 (Debian 14.2.0-19) 14.2.0, GNU ld (GNU Binutils for Debian) 2.44) #1 SMP PREEMPT_DYNAMIC Debian 6.12.38-1 (2025-07-16)
>
> ** Command line:
> BOOT_IMAGE=/boot/vmlinuz-6.12.38+deb13-amd64 root=UUID=bd89d4ae-9dbc-4f51-812a-e031920b9b61 ro quiet
>
> ** Not tainted
>
> ** Kernel log:
> [ 15.009535] snd_hda_codec_idt hdaudioC0D0: hp_outs=1 (0xb/0x0/0x0/0x0/0x0)
> [ 15.009537] snd_hda_codec_idt hdaudioC0D0: mono: mono_out=0x0
> [ 15.009538] snd_hda_codec_idt hdaudioC0D0: inputs:
> [ 15.009540] snd_hda_codec_idt hdaudioC0D0: Mic=0xc
> [ 15.009541] snd_hda_codec_idt hdaudioC0D0: Internal Mic=0x11
> [ 15.009542] snd_hda_codec_idt hdaudioC0D0: Line=0xf
> [ 15.230923] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
> [ 15.231008] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input18
> [ 15.231079] input: HDA Intel PCH Line as /devices/pci0000:00/0000:00:1b.0/sound/card0/input19
> [ 15.231149] input: HDA Intel PCH Dock Line Out as /devices/pci0000:00/0000:00:1b.0/sound/card0/input20
> [ 15.231214] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input21
> [ 15.231436] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input22
> [ 15.231519] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input23
> [ 15.231583] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input24
> [ 18.404209] Adding 16679932k swap on /dev/sda5. Priority:-2 extents:1 across:16679932k
> [ 21.267763] audit: type=1400 audit(1754895470.641:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="Discord" pid=624 comm="apparmor_parser"
> [ 21.267773] audit: type=1400 audit(1754895470.641:3): apparmor="STATUS" operation="profile_load" profile="unconfined" name=4D6F6E676F444220436F6D70617373 pid=625 comm="apparmor_parser"
> [ 21.267777] audit: type=1400 audit(1754895470.641:4): apparmor="STATUS" operation="profile_load" profile="unconfined" name="1password" pid=623 comm="apparmor_parser"
> [ 21.268422] audit: type=1400 audit(1754895470.641:5): apparmor="STATUS" operation="profile_load" profile="unconfined" name="QtWebEngineProcess" pid=626 comm="apparmor_parser"
> [ 21.409374] audit: type=1400 audit(1754895470.781:6): apparmor="STATUS" operation="profile_load" profile="unconfined" name="buildah" pid=631 comm="apparmor_parser"
> [ 21.409946] audit: type=1400 audit(1754895470.781:7): apparmor="STATUS" operation="profile_load" profile="unconfined" name="brave" pid=630 comm="apparmor_parser"
> [ 21.409955] audit: type=1400 audit(1754895470.781:8): apparmor="STATUS" operation="profile_load" profile="unconfined" name="balena-etcher" pid=629 comm="apparmor_parser"
> [ 21.428581] audit: type=1400 audit(1754895470.801:9): apparmor="STATUS" operation="profile_load" profile="unconfined" name="busybox" pid=632 comm="apparmor_parser"
> [ 21.429171] audit: type=1400 audit(1754895470.801:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="cam" pid=633 comm="apparmor_parser"
> [ 21.429701] audit: type=1400 audit(1754895470.801:11): apparmor="STATUS" operation="profile_load" profile="unconfined" name="ch-checkns" pid=634 comm="apparmor_parser"
> [ 40.553846] kauditd_printk_skb: 109 callbacks suppressed
> [ 40.553851] audit: type=1400 audit(1754895489.925:121): apparmor="STATUS" operation="profile_load" profile="unconfined" name="libreoffice-soffice" pid=718 comm="apparmor_parser"
> [ 40.555439] audit: type=1400 audit(1754895489.929:122): apparmor="STATUS" operation="profile_load" profile="unconfined" name="libreoffice-soffice//gpg" pid=718 comm="apparmor_parser"
> [ 42.916418] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
> [ 42.916425] Bluetooth: BNEP filters: protocol multicast
> [ 42.916430] Bluetooth: BNEP socket layer initialized
> [ 42.919520] Bluetooth: MGMT ver 1.23
> [ 42.970512] Bluetooth: RFCOMM TTY layer initialized
> [ 42.970522] Bluetooth: RFCOMM socket layer initialized
> [ 42.970530] Bluetooth: RFCOMM ver 1.11
> [ 46.544285] NET: Registered PF_QIPCRTR protocol family
> [ 46.921068] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 47.163073] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 47.305037] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 47.547782] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 48.342354] audit: type=1400 audit(1754895497.713:123): apparmor="DENIED" operation="open" class="file" profile="/usr/sbin/cupsd" name="/etc/paperspecs" pid=892 comm="cupsd" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
> [ 49.122986] audit: type=1400 audit(1754895498.497:124): apparmor="DENIED" operation="capable" class="cap" profile="/usr/sbin/cupsd" pid=892 comm="cupsd" capability=12 capname="net_admin"
> [ 52.028982] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 52.270995] iwlwifi 0000:03:00.0: Radio type=0x0-0x3-0x1
> [ 52.526912] wlo1: authenticate with d8:32:14:64:a6:4d (local address=24:77:03:61:9e:10)
> [ 52.526932] wlo1: send auth to d8:32:14:64:a6:4d (try 1/3)
> [ 52.529400] wlo1: authenticated
> [ 52.530442] wlo1: associate with d8:32:14:64:a6:4d (try 1/3)
> [ 52.534175] wlo1: RX AssocResp from d8:32:14:64:a6:4d (capab=0x411 status=0 aid=1)
> [ 52.552696] wlo1: associated
> [ 70.466844] rfkill: input handler disabled
> [ 87.710919] rfkill: input handler enabled
> [ 92.379884] rfkill: input handler disabled
> [ 101.758413] usb 3-2: new full-speed USB device number 2 using xhci_hcd
> [ 101.977589] usb 3-2: New USB device found, idVendor=12c9, idProduct=2003, bcdDevice= 2.11
> [ 101.977599] usb 3-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
> [ 101.977602] usb 3-2: Product: USB Gaming Mouse
> [ 101.977605] usb 3-2: Manufacturer: SOAI
> [ 102.353807] hid: raw HID events driver (C) Jiri Kosina
> [ 102.504814] usbcore: registered new interface driver usbhid
> [ 102.504822] usbhid: USB HID core driver
> [ 102.555514] input: SOAI USB Gaming Mouse as /devices/pci0000:00/0000:00:1c.7/0000:04:00.0/usb3/3-2/3-2:1.0/0003:12C9:2003.0001/input/input25
> [ 102.555691] hid-generic 0003:12C9:2003.0001: input,hidraw0: USB HID v1.10 Mouse [SOAI USB Gaming Mouse] on usb-0000:04:00.0-2/input0
> [ 102.555953] input: SOAI USB Gaming Mouse Keyboard as /devices/pci0000:00/0000:00:1c.7/0000:04:00.0/usb3/3-2/3-2:1.1/0003:12C9:2003.0002/input/input26
> [ 102.609573] input: SOAI USB Gaming Mouse as /devices/pci0000:00/0000:00:1c.7/0000:04:00.0/usb3/3-2/3-2:1.1/0003:12C9:2003.0002/input/input27
> [ 102.609825] hid-generic 0003:12C9:2003.0002: input,hiddev0,hidraw1: USB HID v1.10 Keyboard [SOAI USB Gaming Mouse] on usb-0000:04:00.0-2/input1
> [ 102.610131] hid-generic 0003:12C9:2003.0003: hiddev1,hidraw2: USB HID v1.10 Device [SOAI USB Gaming Mouse] on usb-0000:04:00.0-2/input2
> [ 205.126990] NET: Registered PF_ALG protocol family
> [ 212.198956] input: JBL GO Essential (AVRCP) as /devices/virtual/input/input28
> [ 836.031666] usb 3-2: USB disconnect, device number 2
> [ 838.820536] usb 4-2: new SuperSpeed USB device number 2 using xhci_hcd
> [ 838.843846] usb 4-2: New USB device found, idVendor=4971, idProduct=1024, bcdDevice= 1.00
> [ 838.843870] usb 4-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
> [ 838.843877] usb 4-2: Product: TOURO Mobile
> [ 838.843883] usb 4-2: Manufacturer: HGST
> [ 838.843887] usb 4-2: SerialNumber: 21001501170002101917
> [ 838.897756] usbcore: registered new interface driver usb-storage
> [ 838.908916] scsi host6: uas
> [ 838.909088] usbcore: registered new interface driver uas
> [ 838.909855] scsi 6:0:0:0: Direct-Access HGST TOURO Mobile 0 PQ: 0 ANSI: 6
> [ 838.913719] sd 6:0:0:0: [sdb] Spinning up disk...
> [ 838.913922] sd 6:0:0:0: Attached scsi generic sg2 type 0
> [ 839.928020] ...ready
> [ 841.991444] sd 6:0:0:0: [sdb] 1953525168 512-byte logical blocks: (1.00 TB/932 GiB)
> [ 841.991457] sd 6:0:0:0: [sdb] 4096-byte physical blocks
> [ 841.991635] sd 6:0:0:0: [sdb] Write Protect is off
> [ 841.991638] sd 6:0:0:0: [sdb] Mode Sense: 43 00 00 00
> [ 841.991832] sd 6:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
> [ 842.044487] sd 6:0:0:0: [sdb] Preferred minimum I/O size 512 bytes not a multiple of physical block size (4096 bytes)
> [ 842.044508] sd 6:0:0:0: [sdb] Optimal transfer size 33553920 bytes not a multiple of physical block size (4096 bytes)
> [ 842.064307] sdb: sdb1
> [ 842.064575] sd 6:0:0:0: [sdb] Attached SCSI disk
> [ 843.133737] ntfs3(sdb1): It is recommened to use chkdsk.
> [ 843.355363] ntfs3(sdb1): volume is dirty and "force" flag is not set!
> [ 848.106444] ntfs3(sdb1): It is recommened to use chkdsk.
> [ 848.166247] ntfs3(sdb1): volume is dirty and "force" flag is not set!
> [ 851.350984] ntfs3(sdb1): It is recommened to use chkdsk.
> [ 851.410637] ntfs3(sdb1): volume is dirty and "force" flag is not set!
> [ 983.993662] ntfs3(sdb1): It is recommened to use chkdsk.
> [ 984.064494] ntfs3(sdb1): volume is dirty and "force" flag is not set!
As there was not ntfs3 before trixie enabled, this *might* be a ntfs3
specific issue, as there was no ntfs3 enable d in bookworm, it is new
enabled in trixie.
But now before trying to debug that: if you do not have a Windows
system on that device (please assure it first) then please run first
from a Windows system a chdsk as the dmesg suggests.
If after that the problem persist we might need to dig into it closer.
Regards,
Salvatore
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