Re: warning
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THIS IS AN AUTOMATED RESPONSE
If your report does NOT contain the REQUIRED INFORMATION listed below,
we will NOT be able to investigate the event and the report will be deleted.
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DO NOT REPLY TO THIS EMAIL. Please send responses to abuse-nonverbose@sjrb.ca
Our AUP can be found at: https://secure.shaw.ca/policy/Use-Policy.asp
**
Please be aware that if you are reporting increased levels of ICMP/ping traffic, the traffic is likely related to the recent Blaster and Welchia viruses. Your firewall is blocking this traffic and protecting you. You may wish to consider http://www.mynetwatchman.com/ for security intrusion reporting.
**
IMPORTANT
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Please report only one originating IP Address at a time.
All logs and evidence should be submitted in plain text, our email reader does not accept attachments, so your log must be in the body of the email.
Proprietary log formats or screenshots will NOT be acted upon.
Due to the volume of e-mail we receive you may not receive a personal reply to your report. We do investigate each incident brought to our attention and will take appropriate action.
If your message is in regard to criminal activity or any threat of violence, bodily harm, or other danger, contact your local law enforcement authorities immediately and we will cooperate with any resulting investigation in accordance with Canadian law.
If your message is in regards to incidents of child pornography, luring, child sex-tourism, or child prostitution, please visit http://www.cybertip.ca to obtain assistance with bringing the matter to the attention of the proper authorities.
REQUIRED INFORMATION FOR UNSOLICITED EMAIL (SPAM)
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For complaints regarding Spam (UCE (unsolicited commercial email) / UBE (unsolicited bulk email) or an email virus, please include the full headers and body of the email.
If you are unsure how to extract a full, unmodified header, please visit
http://spamcop.net/fom-serve/cache/19.html for instructions to support your mail client.
For more information regarding spam and unsolicited email, point your browser to the following location: http://spam.abuse.net/spam
To easily and quickly report Unsolicited or Bulk Email please visit http://www.spamcop.net/anonsignup.shtml for your free reporting account that will direct it to the correct place.
REQUIRED INFORMATION FOR EMAIL VIRUS REPORTS
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If you have received a virus via email from a Shaw High-Speed Internet Service customer, please forward the original email with complete header information to help identify our customer (for instructions see Spam section above).
PLEASE NOTE: email viruses can alter and/or spoof the sending and/or return path email address, therefore do not use this method to identify the infected system.
REQUIRED INFORMATION FOR USENT/NEWSGROUP REPORTS
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Please identify the 'NNTP posting host' IP address or hostname when reporting Usenet violations.
If you are reporting newsgroup abuse, please be aware that our Acceptable Use Policy allows up to 9 cross posts as long as they are "on topic".
If a post violates the FAQ (Frequently Asked Questions) or Charter for a newsgroup you need to provide us with the link to the FAQ's or Charter.
Additionally, newsgroups are a public forum and Shaw does NOT get involved with or attempt to mediate "flame wars," "name calling," or other similar disputes.
REQUIRED INFORMATION FOR NETWORK ABUSE
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For unauthorized access attempts (scanning, attacks, etc.), we require a detailed system or firewall log file of the incident.
This should include as raw a log as you have available including the source and destination port, the source and destination IP address and/or hostnames, and Time/Date stamp with time zone. Please be sure to ONLY include relevant sections of the log file and a short description of the incident.
ORIGIN OUTSIDE SHAW'S NETWORK
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Shaw High-Speed Internet Service does not investigate or forward reports of events that originate outside the Shaw network. If this event did not originate from the Shaw network and you wish to pursue the matter, you may wish to contact the person responsible for the incident, or the Internet Service Provider through which the incident occurred.
For assistance in your investigation you may want to visit:
http://www.geektools.com/cgi-bin/proxy.cgi
http://www.fr1.cyberabuse.org/whois/?page=whois_server
*** Note: Shaw High-Speed Internet Service is not affiliated with the above-mentioned sites nor do we make any guarantee of these sites availability or the accuracy of the information.
Thank you for your cooperation!
Acceptable Use Policy Management Team
Shaw Internet Services
Shaw Cablesystems G.P.
2400 - 32nd Avenue N.E.
Calgary, Alberta, T2E 9A7
Telephone: (403) 750-7420 / Facsimile: (403) 539-6831
E-mail: internet.abuse@shaw.ca
Acceptable Use Policy: https://secure.shaw.ca/policy/Use-Policy.asp
--- Begin Message ---
I have your password!
The original attachment to this message has been determined to be of
a nature which has been disallowed by Shaw Communications Inc. This
message has been substituted in place of the original message attachment.
The original attachment filename was "aboutyou.com".
Please email 4944@sjrb.ca or call 4944 (toll free 1 (866) 781-4944 or in
Calgary 781-4944) if you have any questions or concerns.
Help Desk, Information Services
Shaw Communications Inc.
--- End Message ---
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