Re: Support-Ticket System

[Dominique Broeglin <d.broeglin@init-sys.com>]

Hello,

We used Mantis with success on several projects (yet not that big a  
pool of support people). It's code is very clean PHP  which helps a  
lot with integration to other systems.

http://www.mantisbt.org/

Also we are currently experimenting with Redmine wich is based on Ruby  
on Rails. It's still a little bit young but shows great promises:

http://www.redmine.org/

Best regards,
Dominique


Le 28 juin 09 à 12:28, Michelle Konzack a écrit :

> Hello *,
>
> now I am searching for a Support Ticket System (E-Mail + Web) which   
> can
> be integrated into the intranet of my enterprise.
>
> It should be able to support at least 100 support peoples (accounts)  
> and
> we will have at least 150.000 customers from Freiburg to  
> Karlsruhe.   If
> it is based  on  SQL,  we  are  using  exclusively  PostgreSQL  and   
> the
> mailsystem ist Courier.
>
> Any suggestions?
>
> Thanks, Greetings and nice Day/Evening
>    Michelle Konzack
>    Systemadministrator
>    Tamay Dogan Network
>    Debian GNU/Linux Consultant
>
>
> --
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