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Re: abuse report management system

On Tue, 11 Aug 2009, Wojciech Ziniewicz wrote:
> Does anybody know any free or opensource system that could help us
> dealing with those abuse reports (trapping abuse@mydoman.com mails and
> sending notification to clients)??

Yes, OTRS can do it.  Request-tracker can also do it.  They can do a lot
more, though (they're full ticket-based request tracking systems).

All of them will require some manual intervention.  OTRS helps you send
template-based replies, which could help speed up the request processing.  I
don't know if RT (request tracker) can do that.

  "One disk to rule them all, One disk to find them. One disk to bring
  them all and in the darkness grind them. In the Land of Redmond
  where the shadows lie." -- The Silicon Valley Tarot
  Henrique Holschuh

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