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Re: Outlook and Qmail

Anil Gupte wrote:
> I am having a problem with one of my customers who is using Outlook
> 2000 SP-3 to connect to our Qmail server.  When downloading messages
> from his POP account, Outlook will hang.  It is most likely a
> corrupted message, since he can delete the messages using a webmail
> interface, and then continue to download messages.

Possible but unlikely- at one point I found a message which would
*consistently* hang Outlook Express, but NOT Pegasus Mail, Netscape, or
any other MUA I tried.  Viewing the message in the webmail system in use
at the time worked fine as well.

Since then I've had cusomters calling in with similar behaviour from the
occasional message - more commonly a large message with several large
images, or a video file attached, but occasionally just a short text
message as well.  Again, Outlook Express (and in some cases, the
customer's MS Outlook) will hang on one particular message, but no other
MUA does.

This has happened across Novell IMS, qpopper, UW ipop3d, and Teapop. 
(In fact, that one Hotmail-originated message that *always* hung OE did
so across all but qpopper (which was not in use at the time) *every*
time.)  Examining the raw message in the mailbox has turned up
absolutely NOTHING any time I've met this.  >:(

> Has anyone run into this problem?  I know at least one other ISP
> having the same problem with some of his customers, but we have not
> found a solution yet.  Any pointers will be appreciated.

The only thing I (or my boss) could ever even vaguely point to as a
cause for the problem was OE's handling of attachments while it's
downloading the message.  We never found a real "solution", except
"Don't do that".  (ie, "Warn people not to send you big attachments")

support/sysadmin for ViaNet Pembroke (formerly WebHart Internet)
"Sendmail administration is not black magic.  There are legitimate
technical reasons why it requires the sacrificing of a live chicken."
   - Unknown

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