* Dan Ros wrote: > We are looking for a open source ticketing system. This is to be a > internal ticketing system, for escalated queries only, ie; not > general tech support queries. The helpdesk has their own proprietary > system they use. At the moment we are modifying bugzilla to fit our > needs, but I was wondering what other list members use. We're using Request Tracker <http://www.bestpractical.com/rt/>. -- - nobse