On Thursday 10 July 2003 03:20, Noah L. Meyerhans wrote: > Hi all. I'm searching for a trouble-ticket system that doesn't suck. One of the projects on my (infinitely long) I'll-do-one-of-those-when-I-get-time projects list. I thought rt was one of the best out there, but I know exactly what you mean. I really don't like bugzilla, dcl didn't really make me feel comfortable (too complex). So I guess I can't help you really. [...] > to put a ticket number in the mail subject). Even in cases where the > end-user's MUA doesn't support the In-Reply-To header, mutt can still > make intelligent decisions based on the message subject. Forget matching by subject. ticket # in the Subject is about the only thing that works. If you have only very few users, matching by subject (when there's no I-R-T or References header, of course) may work - but even then, your typical problem will affect multiple users, and the chance of multiple users reporting the same problem with the same subject line is not all that small. I have been thinking about matching by subject *and* body (recognize 'Original message' lines and > quoting, try to match this to previous messages), but I guess it would be really hard to do. greetings -- vbi -- Available for key signing in Zürich and Basel, Switzerland (what's this? Look at http://fortytwo.ch/gpg/intro)
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