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Re: UUNet down

On Fri, Oct 04, 2002 at 08:30:29AM +1000, Jason Lim wrote:
> We're reluctant to add this to our front page website, because we're
> concerned people will think it is OUR problem (even if we specifically
> state it is UUnet's).
> So how do you guys handle this kind of situation smoothly?

Communicate truthfully with customers, simple as that.

The decision to put something on a website (or other forms of
notification) is evaluated in the context of whether or not it will lower
customer call ins (and thus make our customers happier),

Ted Deppner

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