Re: UUNet down

[Ted Deppner <ted@psyber.com>]

On Fri, Oct 04, 2002 at 08:30:29AM +1000, Jason Lim wrote:
> We're reluctant to add this to our front page website, because we're
> concerned people will think it is OUR problem (even if we specifically
> state it is UUnet's).
> 
> So how do you guys handle this kind of situation smoothly?

Communicate truthfully with customers, simple as that.

The decision to put something on a website (or other forms of
notification) is evaluated in the context of whether or not it will lower
customer call ins (and thus make our customers happier),

-- 
Ted Deppner
http://www.psyber.com/~ted/