Bug#886346: general: USB 3.0 Disk Drive Not Recognized

[Pablo Molina <ppmmcc01@gmail.com>]

Package: general
Severity: important

Dear Maintainer,

I have a USB 3.0 Disk 2TB (WD Elements).

When I plug in a 2.0 USB Port the disk is recognized, but when I plug in a 3.0 USB Port the disk is not recognized and the dmesg not show anything.

This is the exit of command "sudo lsusb":

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. 
Bus 001 Device 003: ID 0c45:6713 Microdia 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

This is the exit of command "lsusb -v -d 1d6b:0003":

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.00
  bDeviceClass            9 Hub
  bDeviceSubClass         0 Unused
  bDeviceProtocol         3 
  bMaxPacketSize0         9
  idVendor           0x1d6b Linux Foundation
  idProduct          0x0003 3.0 root hub
  bcdDevice            4.09
  iManufacturer           3 Linux 4.9.0-4-amd64 xhci-hcd
  iProduct                2 xHCI Host Controller
  iSerial                 1 0000:00:14.0
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           31
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           1
      bInterfaceClass         9 Hub
      bInterfaceSubClass      0 Unused
      bInterfaceProtocol      0 Full speed (or root) hub
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0004  1x 4 bytes
        bInterval              12
        bMaxBurst               0
Hub Descriptor:
  bLength              12
  bDescriptorType      42
  nNbrPorts             8
  wHubCharacteristic 0x000a
    No power switching (usb 1.0)
    Per-port overcurrent protection
  bPwrOn2PwrGood       10 * 2 milli seconds
  bHubContrCurrent      0 milli Ampere
  bHubDecLat          0.0 micro seconds
  wHubDelay             0 nano seconds
  DeviceRemovable    0x00 0x00
 Hub Port Status:
   Port 1: 0000.02a0 5Gbps power Rx.Detect
   Port 2: 0000.02a0 5Gbps power Rx.Detect
   Port 3: 0000.02a0 5Gbps power Rx.Detect
   Port 4: 0000.02a0 5Gbps power Rx.Detect
   Port 5: 0000.02a0 5Gbps power Rx.Detect
   Port 6: 0000.02a0 5Gbps power Rx.Detect
   Port 7: 0000.02a0 5Gbps power Rx.Detect
   Port 8: 0000.02a0 5Gbps power Rx.Detect
Binary Object Store Descriptor:
  bLength                 5
  bDescriptorType        15
  wTotalLength           15
  bNumDeviceCaps          1
  SuperSpeed USB Device Capability:
    bLength                10
    bDescriptorType        16
    bDevCapabilityType      3
    bmAttributes         0x02
      Latency Tolerance Messages (LTM) Supported
    wSpeedsSupported   0x0008
      Device can operate at SuperSpeed (5Gbps)
    bFunctionalitySupport   3
      Lowest fully-functional device speed is SuperSpeed (5Gbps)
    bU1DevExitLat          10 micro seconds
    bU2DevExitLat         512 micro seconds
Device Status:     0x0001
  Self Powered

-- System Information:
Debian Release: 9.3
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 4.9.0-4-amd64 (SMP w/8 CPU cores)
Locale: LANG=es_ES.UTF-8, LC_CTYPE=es_ES.UTF-8 (charmap=UTF-8), LANGUAGE= (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)