On 2016-09-15 at 16:17, gregor herrmann wrote: > On Thu, 15 Sep 2016 16:58:03 +0200, Abou Al Montacir wrote: >> We don't care to loose customers because of an issue faced by >> someone, > > Debian can't lose customers because we have no customers because > we're not selling anything. This is a terminology difference. Some people think of "customers" only in context of buying and selling, including the selling of services. Others think of it in terms of the provision of any service, regardless of whether for compensation or not. For example, in my department at my workplace, the people in other parts of the organization to whom we provide computer support are called our (and our department's) "customers" - even though we don't charge them for the service. I think the key elements might be something like "we are offering something which we want them to accept, and they are relying on that offer". That doesn't quite sum it up perfectly (it doesn't account or the fact that, as I understand this broader sense of the word, one could argue that e.g. a DD who uploads a package that needs validation through the NEW queue is a customer of the ftpmasters), but it's as close as I've managed to come thus far. > As a consequence I still think that unspecific "bug reports" to > 'general' don't achieve more than frustrating both the reporter and > the subscribers of debian-devel, and that we should try to find > alternative ways for channeling such support requests. Albeit (for reasons I can't seem to pin down into verbal form) somewhat reluctantly, I have to agree with this. -- The Wanderer The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man. -- George Bernard Shaw
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