On Thu, 15 Sep 2016 16:58:03 +0200, Abou Al Montacir wrote: > In my case, when I get such a report for my package, I start instructing the > user to gather more information. Right, me too. But "general" is not a package but a catchall category where mails get distributed to thousands of subscribers to debian-devel; and with no information beyond "my system freezes" noone can feel responsible for doing further bug triaging. > We don't care to loose > customers because of an issue faced by someone, Debian can't lose customers because we have no customers because we're not selling anything. And I'm not claiming that Debian is perfect -- far from it, and I'm times and again frustrated over what I personally and what we as a project could do more and better. But we all have to acknowledge the limitations that we as a volunteer project face in practice -- Russ has explained this aspect much better than I could. As a consequence I still think that unspecific "bug reports" to 'general' don't achieve more than frustrating both the reporter and the subscribers of debian-devel, and that we should try to find alternative ways for channeling such support requests. Cheers, gregor -- .''`. Homepage https://info.comodo.priv.at/ - OpenPGP key 0xBB3A68018649AA06 : :' : Debian GNU/Linux user, admin, and developer - https://www.debian.org/ `. `' Member of VIBE!AT & SPI, fellow of the Free Software Foundation Europe `- NP: Billy Joel: In The Middle Of The Night
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