Re: What bug reports are for
Hi, Don:
En fecha Martes, 1 de Marzo de 2011, Don Armstrong escribió:
> On Tue, 01 Mar 2011, Jesús M. Navarro wrote:
> > Is *that* Debian's official position? That the bug report system is
> > not there to offer a service to Debian users?
>
> The BTS exists to help maintainers fix and track fixed bugs in their
> packages. The service to users comes from the BTS enabling maintainers
> to fix their bugs.
>
> While it's certainly not optimal, closing bugs which are
> unreproducible or incomplete are sometimes necessary because we do not
> have an infinite amount of maintainers to fix bugs.
Certainly my fault for not being able to make myself clear enough: of course
it's OK to close unreproducible/incomplete bugs, specially if the bug tracking
system allows to close them as such. But only after due dilligence to really
be able to asses them as such.
I.e.: I don't have any problem with a bug being answered by its maintainer in
a line something like "in order to be able to reproduce this bug I need you to
provide me with foo and bar. Failing that I'll close it in 30 days with Zoot
status" (of course being "foo and bar" something sensible, not just a way to
take it from over my roof).
> If there are
> people who feel strongly about helping to get these unreproducible or
> incomplete bugs in a state where someone can actually resolve them,
> then please, form a crew, and start working on them. Feel free to let
> owner@bugs.debian.org know how you want to know about these bugs if
> you need some additional features in the BTS. We certainly could use
> more bug triagers.
That's a worthy idea. I'll take a time to think about it.
Cheers.
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