User feedback -post installation and after-week survey?
This has emerged from "Why does Ubuntu have all the ideas" thread.
> I think the issues you point out is the feeback what we need, and
> discuss about them. I encourage you to also post to the mailing list.
> I'm trying to figure out how we can "listen" more our users needs, and
> then make decissions based on real information and not only what we
> feel. I want to reach those average-joe users and get their feedback.
Yeah, that's not easy.
Howabout some form -user could be navigated to some basic webpage where
he could answer some simple questions? Not too many questions (optimally
5-8?), preferably pre-answered (by some selection box), of course with
possibility to add non-default answer for us to be able to extend the
possible answers cathegories..
If user wished to add more feedback, he could have an option, at the end
of the basic form, of some "more feedback, if U wish" extended form.
Sample questions: "What have been the most difficult part of
installation for You" (disk partitioning, language selection,...), "What
have caused it (unsufficient help, nonintuitive, too technical questions).
User should be asked, whether will he participate on some short
"survey-after-week-of-using-Debian". If he agreed (let's joke: agreed or
he will be asked automatically after week, by opening some simple and
polite application or applet on his desktop, about his impression of
Debian. If proceed, again could open some web form or so. Again, what
pleases him now (amount of software, ease of setup, everything just
works, desktop design, etc...) and what he dislikes (cannot connect my
cellular phone, Infra not working, Xsane demands root privilegues but
complains if he is given them, etc)
These questions could be structured in the way, that user could pair
them. For example, he has a question. In left selection rollup-button he
could select WHAT and in second he could select WHY. Example:
What is the worst problem for You with Debian?
<left button options>
Removable devices support
<right button options>
Lack of applications
Lack of functionality
And so on. Is something like that being worked on?
As I look at this concept, I feel one half of problems should be
identified even in the very process of creating questions and possible
answers for the initial and after-week survey :-)
Well, I'm starting to like the idea so I try to open a new thread ;o)