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Re: Bug#293167: ITP: request-tracker3.4 -- Extensible trouble-ticket tracking system

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mpalmer wrote:
> On Tue, Feb 01, 2005 at 06:27:30PM +0100, Florian Weimer wrote:
> > Request Tracker is a development framework for trouble ticket systems.
> > Users are encouraged to add new code to its (Perl) packages, and
> > there's an overlay mechanism to support this.
> > 
> > Unfortunately, this makes updates non-trivial, at least sometimes.
> So you do a bit of testing before madly apt-get dist-upgrading your
> production servers.  What a concept.

Think of RT as being like a library bundled with its -dev package.

You don't go replacing libraries with versions of a higher soname
when you know most of your users have linked specifically to the
version you distributed.

Likewise, we're not about to junk RT 3.0 till 3.4 has proved stable
for long enough that most of our users have ported all their scripts
to the new RT 3.4 APIs.

"Our priorities are our users ..." right?

That said, we'll scrap the 3.2 packages when 3.4 get into sid;
they've never been in a stable distribution and they haven't been in
sid for that long.

Andrew Stribblehill <ads@debian.org>
Systems programmer, IT Service, University of Durham, England

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