Re: Bug#283751: ITP: fakepop -- fake pop3 server to warn users that only pop3-ssl is available
>>>>> "Petter" == Petter Reinholdtsen <firstname.lastname@example.org> writes:
Petter> "connection refused" generate a support request from the
Petter> user, and increases the load on the support organisation.
Petter> The users will ask what the error message mean, and will
Petter> have to get the explanations individually. A message
Petter> poping up every time the user connect to the wrong service
Petter> will normally change the users behaviour without any extra
Petter> work for the support organisation.
This assumes that the client program will display the error message.
IIRC, Some programs will just display "invalid password" regardless of
what the server returns. This makes debugging any problems difficult.
IIRC Outlook falls into this category.
Even if the client returns the error message to the user, users
frequently (read: close-to-always) are unable to *read* error messages
(in my experience) and will interpret the error as "invalid password"
regardless of what was actually displayed in the message box. These
people won't be able to tell technical support any more then the very
misleading "Mail doesn't work as it doesn't like my password!".
Brian May <email@example.com>