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Re: Bug#242419: general: need for a webbased BTS

GCS <gcs@lsc.hu> schrieb:

> On Tue, Apr 06, 2004 at 01:51:30PM -0700, Scott Robinson <scott@tranzoa.com> wrote:
>> Can you post a link to the Gentoo web based bug report page?
>  They use bugzilla[1], and their BTS page is at [2].
>> The only issue I see would be obtaining the useful information. Version info
>> and etc. How does Gentoo handle this?
>  Just check a bug[3]. It seems they can't obtain it.
> Cheers,
> Laszlo/GCS
> [1] http://www.bugzilla.org/
> [2] http://bugs.gentoo.org/

Not so impressing. First one has to chose a category - they didn't look
very straightforward to me: I found a bug in some basic package
(analogous to Debian's apt) delivered by the distribution, what is the
correct category? Probably "Gentoo Linux", but it could also be
"Admin". Or ist it "Gentoo hosted Projects"?

I have no idea how Gentoo works, but that's just what we assume of the
Debian users we want to address with a web interface, isn't it?

Second: I find it annoying that I have to register an account in order
to be able to report a bug. My main concern is not privacy. Rather I
don't like to have dozens of accounts here and there, with usernames and
passwords I either need to write down (and loose the piece of paper...)
or will forget - so I have to open a new account...

And it really doesn't lower the barrier for bug reporting. I remember
that I once wanted to report a bug to bugzilla, I don't remember what it
was exactly, I think I had a problem while installing mozilla on some
M$-box. Therefore it wasn't really important for me, but I wanted to
cooperate. I think I eventually registered, but I didn't report the bug:
When I got the confirmation, I wasn't at this Windows box any more, and
didn't know the exact error symptoms.

> [3] http://bugs.gentoo.org/show_bug.cgi?id=1957

I don't know if it is an advantage that anybody who can click on a html
page can reassign or retitle a bug or change the Priority. Anyway, the
report itself appears to be _less_ readable to me that Debian's, it
should use header tags, not only <i> - but that's of course a question
of the details of implementation, not of the concept.

Regards, Frank
Frank Küster, Biozentrum der Univ. Basel
Abt. Biophysikalische Chemie

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