Re: Tuxcds: egg on my face
On Fri, 10 Jan 2003 Vance_Petree@dom.com wrote:
> What ironic and embarrassing timing --- my Tuxcds.com order arrived
> today! All indications are that it really *was* mailed on 12/18, and
> has simply taken a (leisurely) first-class time getting to me. So the
> real culprit seems to have been the USPS. The package is not damaged
> in any way, all the CDs look to be in good shape (I'll give them all a
> spin shortly to be sure). Evidently, this little parcel has simply
> been gathering dust on a shelf or in a bin while government employees
> labored furtively around it.
Well as we do mailorder in Australia I am not surprised by this outcome of
the situation. I am sure TuxCD fights the same problems we fight. On
occasion we are at fault of circumstantial delays of a package but most
often its the delivery service that is at fault either delaying a package
by two weeks or losing it outright.
To give an example of the lunacy we as Linux retailers (and other mailorders
companies) have to deal with. Australia Post just implemented "ID Verified"
stickers for all packages going overseas.
So if ANYBODY wants to send a package via Australia Post they need to present
ID. Its a recent policy in support of "Australia Be Alert Not Alarmed"
motto to terroristic threats. Not sure why they expect terrorists don't have
ID. Or do they issue ID now stating: "I am a terrorist threat."? Anyhow I had
to send a package to New Zealand yesterday and I didn't have ID on me. Let's
just say it was an emabarrassing situation with a queue of 10 customers at
You can all feel safer now. Every, well almost every =), overseas package
from Australia was properly checked for ID. No threats coming from this
> Although it would have been nice to have my emails answered (my only
> remaining complaint), in this instance (at least) tuxcds was not at
> fault in any way. After reading some of the other posts in this list
> archive, I was getting a little worried. But I'll give them the best
> vindication any customer can --- I'll order my next Debian dist from
> them, although I think I'll pick Priority Mail next time. :-)
> An unexpected and pleasant side effect of this (non) problem was the
> number of sympathetic emails I got from *other* Debian CD vendors,
> offering to help in various ways if I couldn't get this matter
> resolved. Thanks, folks, for renewing my faith in human, Debian, and
> Linuxian nature!
=) They just wanted your business, not help you out. j/k