Re: 'tuxcds.com' Vendor Woes
Vance,
Your order was shipped 12/18. Here are the details:
Item: 233
Print Date & Time: 12/18/2002 6:49 PM
Ship Date: 12/18/2002
Account: 507624
Device ID: 071V00507624
Type: Stamp
Postage Amount: $ 2.67
Address: Vance Petree
2903 Parkwood Ave
Richmond, VA 23221-3532
Piece Count: 207
Postage Class: First Class
Weight: 11 oz
Delivery Confirm: N/A
Balance: $ 0.38
Result Code: Normal
Description:
Reference ID:
Group Code: 0
I would imagine the delay is due to holidays in the postal system, but I am
not sure. If you do not receive your order within the next couple days, I
will issue you a replacement order.
If there is anything else I can do for you, please let me know!
Best Regards,
Karl
TuxCDs.com
----- Original Message -----
From: <Vance_Petree@dom.com>
To: <debian-cd@lists.debian.org>
Cc: <sales@tuxcds.com>; <shipping@tuxcds.com>; <webmaster@tuxcds.com>
Sent: Thursday, January 09, 2003 10:40 PM
Subject: 'tuxcds.com' Vendor Woes
> I placed an order with tuxcds.com back on 12/17 which I've not yet
> received. Even allowing for slower holiday shipping throughput, I
> think I should have gotten this order by now. My emails to
> 'sales@tuxcds.com' and 'shipping@tuxcds.com' haven't been answered, so
> I've started doing a little research, and I've been chagrined to find
> a number of other customers have had problems quite similar to mine
> (unreceived orders, unanswered emails). Several of them have posted to
> this mailing list --- and interestingly enough, someone at tuxcds.com
> *does* answer those messages (at least, most of the time), and even
> seeks to resolve the problems.
>
> So, this message is something of an experiment. Before pursuing other
> options, I thought I'd post my problem here in the hopes that it can
> be resolved amicably and satisfactorily with tuxcds.com (via this
> indirect email connection). At this point I'm willing to believe that
> tuxcds simply has a little *too* much web automation for their own
> good, without a human eye providing some QA checking to be sure orders
> are actually shipped or emails answered. (OTOH, my credit card was
> charged with handsome and breathtaking rapidity.)
>
> To tuxcds.com: I'd really like to receive order #11083. Can you help?
>
> To the maintainers of the Debian Vendor List: You may want to consider
> qualifying some of your vendor listings as 'Casino' options as opposed
> to actual purchasing opportunities.
>
> I'll post followups as necessary so other list readers can make
> informed decisions when ordering Debian CDs.
>
> --
> ======================================================================
> Vance W. Petree | W: 804-273-3276 | Dominion Resources Services, Inc.
> Senior Systems | H: 804-358-7659 | P. O. Box 26666, IN-2N
> Architect | E: vwp@acm.org | Richmond, VA 23261
>
>
>
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