'tuxcds.com' Vendor Woes
I placed an order with tuxcds.com back on 12/17 which I've not yet
received. Even allowing for slower holiday shipping throughput, I
think I should have gotten this order by now. My emails to
'sales@tuxcds.com' and 'shipping@tuxcds.com' haven't been answered, so
I've started doing a little research, and I've been chagrined to find
a number of other customers have had problems quite similar to mine
(unreceived orders, unanswered emails). Several of them have posted to
this mailing list --- and interestingly enough, someone at tuxcds.com
*does* answer those messages (at least, most of the time), and even
seeks to resolve the problems.
So, this message is something of an experiment. Before pursuing other
options, I thought I'd post my problem here in the hopes that it can
be resolved amicably and satisfactorily with tuxcds.com (via this
indirect email connection). At this point I'm willing to believe that
tuxcds simply has a little *too* much web automation for their own
good, without a human eye providing some QA checking to be sure orders
are actually shipped or emails answered. (OTOH, my credit card was
charged with handsome and breathtaking rapidity.)
To tuxcds.com: I'd really like to receive order #11083. Can you help?
To the maintainers of the Debian Vendor List: You may want to consider
qualifying some of your vendor listings as 'Casino' options as opposed
to actual purchasing opportunities.
I'll post followups as necessary so other list readers can make
informed decisions when ordering Debian CDs.
--
======================================================================
Vance W. Petree | W: 804-273-3276 | Dominion Resources Services, Inc.
Senior Systems | H: 804-358-7659 | P. O. Box 26666, IN-2N
Architect | E: vwp@acm.org | Richmond, VA 23261
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