Re: SBC/Yahoo DSL with Debian?
Having worked in several ISPs it's not that the tech support staff is
not being honest... It is that most of them are considered "tier 1" and all they
go by is a series of questions & answers in a book to solve problems... If they
get through the book and haven't solved the problem then they escalate it...
Most of them don't have any real expertise other than basic computer usage
know-how... It's the higher tiers of tech support that have actual knowledge...
Regards,
Jeremy
On Sun, Jun 22, 2003 at 01:09:16AM -0400, Bijan Soleymani wrote:
> Many of those wireless hubs run embedded versions of Linux :) Or so I
> have heard.
>
> Just another reason to assume that tech support isn't being entirely
> honest.
>
> Bijan
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