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Service Level Agreement and Human Resource Transformation

Dear Executive,


Greeting From YF Asia.


We would like to invite you and your team to 2 of our upcoming courses that going to happen in Singapore:




World-Class Management of SLA

(Service Level Agreement)


13 – 14 July 2015, Singapore

(Last call- Closing Soon)



Why This Course:

Research shows the high quality services management and SLAs are positively related to outstanding business performance. Poorly constructed SLAs and ambiguously defined services bear undesirable business cost, hampering business objective and run relationship between vendors and end users of those service.


How you can benefits from this workshop:

  • Emphasize the strategic importance of SLAs and services management.
  • Design a SLA that is effective, efficient and manageable.
  • Discover Secrets in building agility in the SLA. 
  • Identify services using the ten components and 3Cs- Clear, Concise & Comprehensive.
  • Building world-class SLAs and establish where and how to source your services for cost effectiveness.
  • Evaluate and Gauge service delivery performance and quality using SERVQUAL, a well proven methodology for measuring service quality.




Human Resource Transformation


7 – 9 September 2015, Singapore


Why This Course:

In today’s competitive marketplace, it is imperative for human resource professionals to develop strategic planning systems conducive to the needs of their organization. The most challenging component for HR departments is to attract, effectively manage and retail quality people. In this three days’ workshop, you will learn human resource management tools and techniques which will help you to grow your organization/s value by focusing on its biggest asset: its people.


How you can benefits from this workshop:

  • Develop your Organization’s HR Strategy.
  • Align mission, vision and values with business strategy.
  • Understand the performance management framework and measurement tools use in assessing employee.
  • Create a training and development strategy.
  • Identify succession planning best practices and become a champion of change.



For More details and Registration:


Simply reply to elson@yf-asia.com with the subject title or call us at (+65) 6536 8836. If these course is not what you are looking for, do contact us for more courses available or let us know the topics that you are interested in.



YF ASIA can provide in-house training and can bring it to your place. If you have minimum of 10 -15 participants and want us to conduct the course at your place, do contact us for further discussion.


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